Itsm Consultant

Join a fast-paced global environment embarking on a brand new programme of work, to convert multiple country-based technology functions into a single group-wide technology function. Central to this change, you will design and implement what those futureservices look like.

**Rate**:c. £400 per day (Outside IR35 - 6 months).

**Location**:1 or 2 days per week (Bedfordshire)

**Responsibilities as IT Service Management Consultant**:

- Experience of defining and implementing step change service improvements as well as new services, working knowledge of organisational change management would be beneficial.
- Create suitable templates for these service definitions and guide the SMEs through their use.
- Ensure that the services are defined at a consistent level across the Group.
- Work with the service owners to identify the skills, knowledge and tools required to deliver future services.
- Help the service owner scale the demand for new services and create an appropriate sized team to deliver the services.
- Work with the service owners to establish consistent and tiered levels of SLAs for services.

**To be successful as IT Service Management Consultant**:

- 5+ years experience in technology service management and implementation.
- ITIL Service Management expertise or certification would be an advantage
- Experienced at working with demanding stakeholders.
- Comfortable working with technical specialists and C-level stakeholders.
- Experience of organisational change management (e.g. stakeholder management, communications, training, change readiness assessment etc.) would be an advantage.

**_Sound interesting? Please get in touch with _**

Every applicant will be responded to.