Reporting & Data Officer

Job Advert

**Reporting & Data Officer**

**Reports to**:Data Analytics Manager
**Location**:Gateshead
**Working hours**: 36 hours
**Salary**:SCP 23 - £24,846

**About The Glasshouse International Centre for Music**

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum
- selling performers. And where youth choirs and tambourine
- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top - notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live
- streamed performances and digital lessons.

**About you**

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

You will be a key part of our Strategy and Reporting Team. Making sure that our systems are not only functional but also support the organisation’s reporting, data collection and data analysis needs.

You’ll be at the heart of gathering valuable data, engaging content, compelling case studies from team members across the organization, and producing internal data insights. All contributing to our evidence-based decision-making process and helping tell the organisation’s story.

As a cherry on top, you’ll be a key part of orchestrating a reporting cycle that not only tracks our progress but delivers actionable insights, shines a spotlight on our achievements and delights our funders and stakeholders along the way.

**It would be great if you had experience in**:

- Reporting experience, ideally in an arts environment
- Coordinating organisational systems

**Skills and knowledge of**:

- Ability to understand complex information and to coordinate and set up processes to capture information
- Excellent interpersonal skills and communication skills
- Demonstrate proficiency in the use of Microsoft Excel to a high standard with the ability to use advanced formulas (SUMIFS, COUNTIFS, SUMPRODUCT, XLOOKUP), pivot tables and charts.
- Excellent administrative and organisational skills
- Knowledge and understanding of the importance of data protection and the role of GDPR

**It also helps if you have**:

- Qualifications in data
- Experience of working in the subsidised live music sector
- Experience of Tessitura or other contact databases.
- Ability to use SQL to extract data.
- Experience with Power BI, specifically basic DAX and Power Query.
- Experience of Arts Council platforms including Illuminate.
- Knowledge and understanding of the role of music (or the wider arts) in society
- Demonstrable project coordination skills

**You’ll be responsible for**:
Team up with colleagues to:

- Help organise, analyse and interpret data, including CRM and survey data.
- Generate data and reports to support decision making across the organisation and further improve our internal data insights across the organisation.
- Help coordinate systems for generating essential data and information for reporting and bid writing, including reporting for commercial outcomes.
- Work with external systems as required by funders including Arts Council England.

This will include:

- Collecting proof of progress against strategic plan to help with reflection and adaptation.
- Collecting evidence to report on government and other significant grant funding sources, eg Arts Council England.
- Sending and analysis of regular audience surveys and evaluations.

Some examples of the reporting your data and information will help make happen are:

- Annual report publication
- Internal business planning and reporting
- Creative Diversity reporting
- Digital activity
- Audience development
- Environmental reporting
- All other funding reports and plans as required

General:

- Work effectively within the organisation’s systems to achieve the highest standards.
- Approach your role with enthusiasm and be wiling to take on additional tasks that suit your position and align with the organisation’s needs.
- Contribute to a welcoming and supportive environment by making health and safety, customer care, equality, diversity, dignity at work, and other Trust policies a positive and enjoyable part of our work

**Our commitment to your development**

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but wh