Night Porter

**Wivenhoe House Hotel Limited**

**Job Pack - Night Porter**

Wivenhoe House is a beautiful 18th Century four-star hotel, near to the pretty quayside village of Wivenhoe, and minutes from Britain’s oldest recorded town, Colchester. The hotel not only offers luxury, overnight accommodation, but also accommodates, weddings, conferences, private parties and more. Wivenhoe House runs popular hotel events and has a thriving brasserie bar & restaurant which includes a 110 cover modern restaurant and 120 cover banqueting facilities. This is an exciting opportunity for a person with excellent, hands on front of house and night working experience to join our team in the role of Night Porter.

Wivenhoe House is also home to the Edge Hotel School and presents a remarkable opportunity to be a part of the moulding and training of future Hotel and Events Managers as they undertake the practical aspect of their Degree training whilst on rotation in the Hotel.

**Overview**:
The main duties will include acting as Night Porter for Front of House; responding to enquiries, taking reservations and checking guests in and out. You will also be required to assist our Housekeeping Department by undertaking general portering duties; cleaning of public areas, assisting with the clear down of events, etc. Additionally, the role includes aiding the Food & Beverage Department with providing room service assistance and drinks for guests when the restaurants are closed. The monitoring of the safety of staff and guests as well as ensuring the security of all areas of the hotel throughout the night as also key responsibilities.

Previous experience within the hospitality industry is desirable and you will need to be highly organised with a smart and professional demeanour. You will need to be IT literate. You will also need to be a team player as this role entails working across all departments in the Hotel to ensure that guest expectations are met. Excellent communication skills are also a must.

This is a night-shift based role. This role also requires the post holder to be physically able to carry out many of the duties of the post.

**Duties of the Post**:
1. To be responsible for the hotel in the absence of the daytime management team.

2. To monitor safety and security of all areas during the night, performing fire watch in the hotel property as per standard operating procedures.

3. To greet all guests and respond to any guest requests and queries in a polite and efficient four-star manner in line with hotel standard operating procedures.

4. To provide support and guidance by mentoring Edge Hotel School students when they are on their Front of House/Night Porter placements.

5. To carry out any Reception tasks as and when required. For example: room moves, early check outs, walk-ins/last minute reservations and late-night guest check in, in line with Reception standard operating procedures.

6. To provide room service through the taking of orders, preparation of food and drinks, and delivering to guest rooms.

7. To maintain public areas including toilets and lounges to a high standard in line with Housekeeping standard operating procedures, ensuring all public spaces are clean and tidy before night shift is over.

8. To ensure all waste is disposed of in designated areas in order to maintain hygiene standards in the hotel.

9. To ensure that the Breakfast station is set up in line with Park Brassiere standard operating procedures.

10. To ensure that conference rooms are set up as and when required in line with Conference and Events standard operating procedures.

11. To undertake a handover report from/to the Duty Manager.

12. To carry out any other reasonable task as requested by the General Manager or their nominee.
- The post involves manual duties, bending, stretching and lifting. The post will also include night working._
- These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances._
- This role is shift based on a notional 40 hours per week (worked 5 over 7) and includes late finishes and weekend work.
- _**The salary for this post is based on £25,031 per annum plus hourly night allowance of £1.19ph (Total average £27,506.20 per annum)**_

Pay: From £25,031.00 per year

Additional pay:

- Tips

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Night shift

Application question(s):

- Are you able to commute/travel to and from work?

**Experience**:

- Hospitality: 1 year (required)
- night working: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 21/02/2025