HR Advisor

Müller Milk & Ingredients aims to be Britain’s private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country.

Müller offers you a long term career with a genuine market leader - We have an exciting opportunity for a HR Advisor to join our Team at our site in Droitwich. We are an entrepreneurial company where people love to work and make a difference. Our competitive advantage comes through driving value through innovation and brands, scale, operational excellence and building a high performing international organisation.

**Purpose**

To effectively support the business and our employees by managing the ER Casework, site recruitment and completing transactional HR activity in line with the employee life cycle.

**Your Duties and Responsibilities**
- Manage own workload in line with internal SLAs and KPIs to ensure the delivery of timely & consistent, high quality case support.
- Ensure governance & compliance of HR data through the use of document management systems & tools
- Ensure clear audit trail through the completion of clear and concise notes on the HR case management system
- Manage, administer and answer general employee inquiries, providing guidance where required on HR processes and policies whilst managing expectations using the most appropriate method of communication.
- Escalate any complex queries or requests to Hire to Retire HR Manager to ensure internal SLAs are met.
- Support HR process reviews by inputting where required to design, testing, training and supporting colleagues.
- Promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working within the Shared Service Centre.
- Manage own workload in line with internal SLAs and KPIs to ensure the delivery of timely & consistent, high quality transactional activity within the employee lifecycle:

- Through administrative support and employee guidance, support wider HR team with key projects and activities (e.g. annual PDP process/ flexible benefits/ auto enrollment)

**Challenges**
- Ensuring consistent and effective ways of working across a multi site operation
- Working with complex systems and processes
- Managing a wide variety of activity, within differing timescales
- Ensuring consistency in times of change
- Effective promotion of Hire To Retire team across the business

**Skills and Experience**
- Excellent, demonstrable customer service experience is essential
- Experience of working in a fast paced, high volume environment
- High attention to detail and accuracy
- High level of IT skills, including MS Office, Excel, Power Point and Word
- Ability to 'think outside the box' when under pressure

**Professional Qualifications**
- Educated to 'A' Level standard or equivalent
- Qualified or studying towards CIPD Level 3 is desirable

**Compensation & Benefits**:
In return for your contributions to our success, Müller offers a competitive salary package.

We value our people and are proud to offer a wide range of benefits:

- Up to 5% yearly bonus
- Salary sacrifice Pension scheme with Muller matching up to 8%
- Life Assurance at 2x your annual salary
- 33 days holiday per year
- Access to 1000s of reward via the Muller Rewards platform
- Contact Details:_

F.A.O. Hire To Retire Recruitment, Müller UK & Ireland, Donnington Wood Business Park, Telford, Shropshire, TF2 7GJ