Income Officer

**Job details**:

- Job reference
- REQ0171
- Date posted
- 17/10/2025
- Application closing date
- 31/10/2025
- Location
- Maidenhead
- Salary
- Circa £15,404 per annum (FTE £34,543pa)
- Package
- Car Allowance £1,168 per annum (FTE £2,621pa)
- Contractual hours
- 16.5
- Basis
- Part Time
- Job category/type
- Resident Services & Community
- Blank

**Income Officer - Part-time**:

- Job description

**About The Role**:
As an income officer your role is to provide a customer focused recovery service, maximising income collection and reducing rent arrears, whilst managing and monitoring the rent accounts across all tenure types. Taking any necessary recovery action in line with Housing Solutions policies and procedures, including the completion of legal paperwork and attending court for possession claims.

You will assist our customers to sustain their tenancy by ensuring the appropriate referrals for debt and welfare advice are made to support customers in need and carrying out home visits w necessary whilst liaising and working collaboratively with both internal and external stakeholders, including the Welfare and Benefits team, the DWP and advice agencies.

**About you**:
We are looking for someone with previous experience in a similar customer facing role. You must be experienced with negotiating payment arrangements and debt recovery plans, and you will be confident at challenging customers on their income and expenditure. Above all, you will understand the importance of early intervention to prevent rising debt.

You must have ability to work in a customer focused environment, working to tight deadlines and be confident working within a team and independently.

This role is part time, 16.5 hours per week (Monday, Wednesday and Friday)

The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

**About Us**:
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our **residents proud of w they live and our colleagues proud of w they work**. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of **ownership, innovation, teamwork and inclusion.**

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

**Why Choose Us**:
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

Our substantial benefits package includes a generous company pension contribution and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.

Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.

**Employee Benefits**:
**How to Apply**:
The closing date is **31 October 2025**and we plan to hold interviews on** 11 November 2025.