Patient Safety and Experience Officer
3 days ago
**About The Role**:
As a Patient Safety and Experience Officer you will support implementation of the current professional and governance frameworks for homecare providers. Working with the senior Governance Team to implement a consistent and aligned approach to complaints and incidents, patient safety, and governance. You will also work with the Clinical Governance and Patient Experience manager to represent the voice of the patient for LPCH, driving daily improvements in patient experience and managing the end to end incident and complaints management system and supporting processes. You will have the responsibility to manage your own workload, provide regular status updates and work towards specific KPI's and targets. This role is a hybrid working model with the flexibility of working from home and in the office.
**Why LloydsPharmacy Clinical Homecare?**
We have a lot to offer at LloydsPharmacy Clinical Homecare, not only to the 100,000 patients we support but also to our employees. We have a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. You’ll have access to training and development programmes at all stages of your career through one of our many pathways - The opportunities are endless. In addition to the standard benefits that you would expect; 25 days annual leave plus bank holidays, company pension, bonus scheme, we offer:
- Market leading maternity, paternity and adoption leave
- Full support from our employee assistance programme including a health and well-being app
- Up to 50% staff discount at LloydsPharmacy in store and online
**About You**:
**About Us**:
Part of McKesson, a leading healthcare company, we strive to break boundaries, challenge the status quo and support the changing healthcare industry. We are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. With services ranging from straightforward delivery of medication to specialist nursing for complex conditions, we support a huge variety of patient needs.
We are defined by our ICARE values, and ILEAD behaviours. Together, they build our shared value system and are the key pillars of McKesson’s culture.
McKesson UK prides itself on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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