Field Care Supervisor

1 day ago

Royal Tunbridge Wells, United Kingdom Care At Home Services Full time

We have a rare opportunity for a Field Care Supervisor to join the team within our well-established Home Care Company.

The role of the Field Care Supervisor will usually be office based for 2 days and the remaining days either office based or out in the field depending on the business or care service requirements.

**Main responsibilities**:

- Accept, allocate and process new referrals for care and support promptly.
- Process changes to clients care and support plans.
- Make sure there is sufficient cover to deliver care and support on time.
- Monitor the allocation of carers to maximise efficiency whilst supporting them using IT systems.
- Work with the office team to maintain up to date electronic and handwritten records.
- Work within the Care Team and other health and social care professionals to deliver high quality home care services and to make improvements where necessary.
- To monitor work standards of care staff by undertaking spot checks, supervisions and observations.
- Carry out client reviews on site and by phone.
- Ensure all paperwork in the client’s files has been completed and client information recorded in line with company policies and procedures.
- To report to the manager on any aspect of the client’s care, which in the view of the Care Supervisor warrants investigation or urgent action.
- To assist within the office when required and cover holidays and sickness.

**About you**:
The following qualities are considered essential for the role of Field Care Supervisor.
- At least 3 years’ experience working in the care industry.
- A care qualification equivalent to NVQ Level 3 or higher.
- Ability to demonstrate good communication skills both written and verbal.
- Caring and sensitive to the needs of others.
- Excellent working knowledge of the day to day requirements of domiciliary care work.
- Able to work on your own and use your own initiative.

You must have the right to work in the UK, a full driving licence and the use of a car.

You will be required to undergo a full enhanced Disclosure and Barring Service check for this role.

The position is full time (40 hours per week), plus out-of-hours on-call responsibilities which are shared amongst the Care Co-ordination Team.

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