Deputy Team Leader

Delivering excellence as a Deputy Team Leader:
We currently have an exciting role for an experienced Administrator or Customer Service Advisor to join our busy Payroll team based in Belfast.

Within this role you will provide pro-active administration support within the NICS Payroll teams. Ensuring that all activity is managed in line with the SLA targets and the work produced is 100% accurate.

You will work alongside the Team Leader as a first point of contact for administrators within the function and provide that extra level of assistance.

Interested? Please see below...

**Job title**:
Deputy Team Leader

**What you’ll be doing**:

- To support the Team Leader in handling escalations from team members
- To delegate/assign work to administrators.
- To support the checking processes required as part of the payroll cycles including the quality checking of the administrators work.
- To support and carry out prescribed activities associated with the running of client payrolls.
- To conduct call QA for the administrators
- To assist Team Leader with investigations and responses to complaints
- Answering and responding to queries from Team Leaders, Payroll Managers, Service Management and other internal departments as required.
- Issue CPA’s to staff including the provision of relevant feedback on performance if required
- Deputise for Team Leader in their absence.

**What we’re looking for**:

- Experience of working to achieve service level agreements and key performance indicators within a contact centre or similar environment
- Excellent attention to detail
- Proven administrative or customer management experience
- Strong communication skills both written and verbal
- Ability to work in a busy environment whilst managing own workload
- Excellent team working skills
- Experience of either supervising or leading a team in a Shared Service Centre or similar environment is desirable

**About HR Solutions**

Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you’ll be transforming HR operations around the country.

**What’s in it for you?**
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Belfast
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent