Support Worker

**JOB TITLE **Support Worker - Days and Night positions avaliable

**REPORTS TO** - Manager / House Leader / Senior Support Worker

**Job Purpose**

HWCGS Care Ltd aims to provide the highest standards and quality of life for people with complex needs ensuring service users live as normal a life as possible with the support and care they need to provide maximum independence.

All service users will be treated as individuals and their individual cultural, religious and sexual diversity will be accepted and respected. It is expected that service users will be consulted about all aspects of their daily life, including personal care, communal and household tasks, financial and social arrangements.

The support worker will be required to contribute to and work with the service users as part of a multi-disciplinary service. At times, you may be required to act on your own showing self-motivation, initiative and flexibility

**Activities and Duties**:

- To undertake required training as directed
- To provide support and meet the basic care needs of service users ensuring that personal dignity and rights are respected at all times
- To maintain high standards of support according to the needs of the individual, ensuring a high quality of life
- To ensure that support is provided to individuals in accordance with company policies and procedures
- To assist in the identification of individual needs and ensure that appropriate support is provided to meet these needs
- To provide support in all daily living activities engaged in by the individual with other members of the team provide a friendly supportive atmosphere in which individuals are encouraged to and enabled to develop a valued lifestyle

Please note a senior Support Worker would require the following commitment
- To work as senior member of the team in the provision of care and
support services for people with mental illness, learning disabilities, autism and/or behaviours that may challenge; which aims to maximize the potential of individuals in line with ordinary life principles. To take charge of the home in absence of the Home Manager and Team Leader.

**Key Tasks**

1. Assist in all stages of person centred planning.
2. To undertake any required cleaning, cooking, washing up, laundry duties and other related activities ensuring service users are involved as much as possible.
3. To assist service users to exercise choice and control over all aspects of their life.
4. To assist/enable service users to maintain high standards of health care and personal hygiene
5. To enable service users to develop their skills and abilities
6. To participate in a key worker system
7. To be involved in supporting service users on holiday
8. To be involved in enabling the service user to access and participate in a wide range of community based activities
9. To participate in relevant training to update and enhance knowledge base
10. To be aware of your responsibilities under the Health and Safety at Work Act.
11. To report any incidents and complaints to your line manager
12. To keep accurate records of individuals as laid down in policies and
procedures.
13. To participate in the rota within the framework of the contracted hours
14. To provide service users with opportunities for new experiences, individualism and freedom of expression, and the opportunity to exercise individual choice.
15. To operate within the correct recording and receipt procedure relating to financial management and handling of service users personal money as laid down in policies and procedures.
16. To maintain strict confidentiality in all aspects of work relating to service users, colleagues and the company in line with policy and procedure.
17. To treat all service users with dignity and respect, taking into account cultural needs as well as gender, race and ethnicity. The Equal Opportunities Policy should be followed at all times.

**Skill Requirements**
1. Good written and verbal communication skills
2. Ability to manage and organise own workload
3. Ability to motivate self and others
4. Ability to work as a team member
5. Commitment to the code of values for supported living
6. Experience of working with people who have complex needs
7. Experience of delivering personal care
8. Knowledge of the needs of vulnerable people and safeguarding issues relating to this.
9. Basic financial knowledge
10. Knowledge of the role played by other agencies e.g. MIND, Surestart.
11. Simple cooking skills
12. Good interpersonal skills
13. NVQ/SVQ level 2 (or willing to work towards)
14. Current enhanced DBS/Disclosure Scotland/POVA/POCA check

**Personal Qualities**

1. Self motivation
2. Patience
3. Listening skills
4. Calm and pleasant manner
5. Able to communicate with people at all levels
6. Able to work unsupervised
7. Able to work on own initiative
8. The ability to maintain confidentiality
9. Honesty and reliability

**The Duty of Care**

This is a legal term meaning you have a responsibility towards eve