Desktop Account Controller

**Why ABCA?**

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

If ABCA sounds like the right place for you, we would love you to join our team within the Service Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.

**Duties and responsibilities**
- Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
- React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date
- and provided with detailed updates for the resolution or further actions required.
- Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
- Manage client expectations regarding any delays with parts and job completion where necessary.
- Updating and maintaining customer portals.
- Assist office controllers with mailbox support & admin.
- Assist sales staff with quote requirements and meeting the client spec.
- Contract administration and reporting.
- Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
- Support the Service department with any ad hoc tasks, especially relating to customer contracts.

**Qualifications and Experience**

**Essential**
- Must have experience of working with CRM Systems
- Must have knowledge on Microsoft Office, especially with Excel
- Must have customer service experience

**Desirable**
- Previous roles in a service and maintenance environment.
- Previous account/contract management experience.

**Personal Attributes**
- Proven track record working with customers
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Professional and positive approach
- Self-motivated

**Company Benefits**

We’re proud to offer a generous benefits package that reflects our commitment to your well-being:

- **Holidays**: Start with 23 days annual leave (plus bank holidays) and grow to 25 days.
- **Health and Well-being**:

- 24/7 Employee Assistance Programme with access to online support and counselling.
- Up to 8 face-to-face counselling sessions, including CBT.
- 24/7 online GP access for ultimate convenience.
- Cash plan scheme for everyday health needs—optical, dental, physiotherapy, and more
- Personal Accident Cover.
- **Financial and Lifestyle Perks**:

- Exclusive discounts on cinema tickets, holidays, car insurance, and more.
- Free Will Writing service.
- Electric Car Scheme.
- Free financial well-being reviews.

**Other Information**

This is a permanent role we are offering based in the Manchester office.

The rate of pay we are offering is £25,000.00 - £32,000 per annum, based on a 40 hour working week.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: Desktop Acct Controller