Senior Maintenance Operative
14 hours ago
**Overview**
**Maintenance Responsibilities**
- To provide high standard repairs, maintenance and decorating across a portfolio of high-quality student houses.
- Working at the forefront of the business with daily interaction with our student customers.
- Complete planned and reactive maintenance works within the property budget.
- Undertake periodic health and safety checks and property inspections.
- Carry out statutory compliance inspections and testing such as Portable Appliance Testing, Electrical Visual Condition Reports, and smoke detector checks.
- Ensuring the security and general appearance of the properties and gardens are maintained in accordance with the required standards.
- Managing maintenance and any third-party contractor works to a consistently high standard.
- Energy and utility management including meter reading and broadband service management.
- Manage customer service and other projects as required.
- Assisting with ad-hoc jobs such as delivering keys or assisting tenants that are locked out.
- Basic seasonal garden maintenance
**Additional responsibilities as a Senior Maintenance Operative**
- Leading a small team of Maintenance Operatives within your region, including line management responsibilities.
- Set an excellent example to your team and act as a role model.
- Hold monthly 1-2-1s with your team to monitor performance, identify skill gaps and training needs.
- Oversee KPIs for your region.
- Work closely with the Maintenance Coordinator to ensure your team are following procedures.
- Be the first point of contact for external contractors within your region.
- Consider and approve contractor and maintenance manager quotes.
- Managing the blocks within your region.
- Overseeing all master keys and portable heaters.
- Assist with recruiting, interviewing, and onboarding new Maintenance staff.
- Willingness to travel to other cities to assist when required.
**Skills and experience required**
- Experience of completing repairs and planned maintenance in student/HMO housing.
- Some experience in carpentry, plumbing, electrical and decoration
- Experience undertaking health and safety and statutory compliance testing.
- Able to diagnose and complete cost-effective repairs in a fast-paced environment.
- Strong leadership and people management skills,
- Excellent communication and customer service skills.
- Enjoys problem solving.
- Proactive, positive attitude and able to work under own initiative.
- Strong organisational and time management skills with good attention to detail.
- Strong IT skills with the ability to use IOS on iPhone and iPad and experience with Microsoft
**Job Types**: Full-time, Permanent
Pay: £25,500.00-£27,000.00 per year
Additional pay:
- Bonus scheme
- Performance bonus
**Benefits**:
- Company pension
- Cycle to work scheme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
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