Client Services

2 weeks ago

Gatwick, United Kingdom Line Up Aviation Full time

My client is looking for a Client Services & Operations Executive to join them. As the Client Services & Operations Executive you will provide comprehensive support to the trading business across the Group in a fast paced and changing environment. The rolewill encompass a variety of tasks including, flight watching and out of hours broking, whilst always maintaining and delivering a high level of customer service. **Role**:Client Services & Operations Executive **Salary**: Competitive & Shift Allowance **Contract**: Shift work 12 hours on a rotational pattern **Location**:Gatwick, West Sussex **Responsibilities: -**: - Ensuring that all clients, operators and stakeholders requests are managed and dealt with using the highest level of customer service - Pro-actively monitoring and flight watching Air Partner group operated flights ensuring all stakeholders involved with the flight are communicated to and informed within the set departmental response times - Support the CSO Officer with Brokering any out of hours private jet charters or ACMI requests, whilst maintaining a high service level - Support the CSO Officer with fielding any Emergency Procedures Department (EPD) calls and, following the callout procedure, searching for suitable aircraft as required - Pro-actively monitor weather and Eurocontrol and any other factors or issues that could affect group flights and communicating relevant detail to help manage and resolve problems and issues accordingly and within the departmental set response times - Maintaining the company database of suppliers and relevant information - Supporting the CSO Officer with ad-hoc tasks that will ensure the service delivery to our clients is beyond expectations **Knowledge & Skills**: - Exceptional customer service skills including experience and understanding of VIP customer service and capable of providing "an above expectation" experience to our clients - An ability to demonstrate a well-established background in flight support and a good understanding of the aviation industry is essential - A demonstrable track record of integrity, honesty, trustworthiness, and professionalism - A demonstrable ability to provide first class client care - Excellent oral and written communication skills and an ability to represent the company professionally and confidently - Excellent organisational skills with the ability to multi-task - High attention to detail with the ability to work under pressure to tight deadlines - A team player and the willingness to be flexible as part of a small, 24-hour team - A numerate individual who can problem solve - Advanced Microsoft office skills - An ability to think outside of the box - Sound general aviation knowledge/background including knowledge of aircraft operations and handling processes. Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standardof service supported by an ingrained culture of honesty and integrity. LUCGBJ

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