Lead Tech/supervisor

**Powered by our people**:
Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK - meaning you’re never too far from the help you need.

**Underpinned by our values**:
Our values guide our behaviour and challenge who we are.
- Safety - Safety first. We want all our employees and business partners to come to work safe and go home safe, every day.
- Integrity - to be honest and ethical in everything we do.
- Excellence - to have pride in the job we do and to delight our customers.
- Responsibility - to take our job seriously, to be accountable and reliable.
- Collaboration - to be valued in our teams, to communicate effectively, to trust and be trusted.
- **Richard Irvin FM Limited is an equal opportunities employer and ensures that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, nationality, ethnic origin, age, disability, sexual orientation or religious belief or is disadvantaged by conditions or requirements which have a disproportionately adverse effect on his/her racial group or sex, which cannot be shown to be justified. Selection criteria and procedures are intended to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All information provided by applicants will be treated as confidential._

**Position**:
**Role Summary**

This role assists the Service Delivery Manager in the day-to-day co-ordination, supervision and management of the business’ operational maintenance activities.

**Main Responsibilities**
- _
- Supervision of the works team
- Log client requests and cases, monitor, control and manage reactive, PPM works to meet customer expectations and company objectives.
- Communication of work orders to field based engineers either via our electronic job issue system or telephone as required.
- Liaise between customer and service delivery manager to ensure smooth operational delivery.
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.
- Make sure compliance is maintained with company policies, procedures, processes, and standards.
- Timely progressing of cases through to work complete status within timescales.
- Provide report to Service Delivery Manager weekly on all Open cases and progress / status.
- Input as required to support Service Delivery Manager with production of client reports.
- Active involvement in regular WIP reviews and work to reduce WIP levels.
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner.
- Follow standard operating procedures for efficient business operations.
- Maintain clear and accurate operational documents for all work undertaken.
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Liaison with Service Delivery manager regarding daily workload planning and management

Build relationships with client representatives and always represent Richard Irvin in a professional and positive manner.

**Requirements**:
**Knowledge and Competence
- Experienced Mechanical & Electrical Background
- Good Knowledge of HVAC Systems
- General Knowledge of Building services ,
- Good working knowledge of computer packages; Word, Excel and Outlook
- Effective communication skills both oral and written.
- Experience working within a multi discipline office environment.
- Experience working independently on own initiative, and as part of a team.
- Ability to organize own workload, respond quickly to changing priorities,
- Ensure work is of the highest standard and that deadlines are met.
- Demonstrate excellent organizational, multi-tasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients.
- Awareness of Health & Safety Regulations.
- Full clean and current driving licence.
- Ability to work under pressure.
- Ability to work on own initiative and liaise with clients.
- Must be able to pass MoD Security Clearance
- Must be able to work to the Operations / Project Manager’s time frames and budgets.
- PASMA & IPAF desirable but not essential
- SSSTS - Site Supervision Safety Training Scheme preferable
- IOSH Managing Safely preferable