Duty Worker

This is an exciting opportunity to work in the newly developed unplanned care team, within the Cambridge Adult Locality Team. We offer support to the wider team when service users experience worsening of their mental health, or when any unexpected needs arise.
We aim to offer intensive support when service users are in a crisis, either by phone or in person and support the team by taking a lead on all unplanned work so that care coordinators and Doctors can continue with planned work.
The Duty Worker will work in the unplanned care team, triaging, assessing and making plans of care for service users in a mental health crisis, supporting with unplanned pieces of work, and offering advice and guidance on crisis management and support to the wider team.
The post involves working with clients who are under the care of the Cambridge Adult Locality team and require the support of the unplanned care team. The key responsibilities of the Band 6 duty worker will be:

- To carry out home visits to patients in a crisis to assess mental state and risk and formulate a brief treatment plan to help them manage the period of crisis.
- Offering telephone support to patients in a crisis.
- Provide clinical support and advice to the wider team demonstrating clinical skills in triage, assessment, treatment and follow up of patients, providing clinical advice on triage, assessment, treatment, risk mitigation, management and care planning.

Promotion of inter-agency and collaborative working is an essential component of the post.
Utilise and promote recognised evidence-based practice to ensure that excellence in clinical care is provided.
Work autonomously in respect of expert practice and expert decision making
Triage and if appropriate assess patient urgently referred into the team.
Will undertake risk assessment and risk management for relevant individual clients.
Will advise and support colleagues in relation to patient assessment, care planning, clinical outcomes and evaluation. To improve individualised outcomes for the individual their family and carers, influencing care and treatment
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
Please refer to the attached job description and person specification for full details of responsibilities
- Offer crisis support/ crisis appointments for service users who are experiencing a mental health crisis.
- Offer brief periods of intensive support for patients who do not currently reach crisis team threshold.
- Assessing and formulating risk for patients who are experiencing a deterioration in their mental health and developing appropriate plans of care.
- Attend ward reviews and helping make discharge plans for patients open to the locality team but whom do not have care coordinators.
- Offering 3 day follow up for patients discharged from the crisis team, assessing mental state and risk.
- Offering 7 day follow up for patient discharged from the wards, assessing mental state and risk.
- Writing social circumstance reports for people without Care coordinators.
- Supporting the CTO recall process as required.
- Managing patients on CC waiting list.