Junior IT Technical Support Engineer

2 weeks ago

Andover, United Kingdom Talent Finder Full time

**Junior IT Technical Support Engineer**

They should have a highly professional manner. They will be astute at setting customer expectations, and ensure that the customer is always satisfied with the job that has been done. They must be polite and patient with all types of users and be meticulousin ensuring the security of our customers’ data and technology assets.

**Role Requirements**
- 2+ years’ experience of working in a commercial environment.
- Some networking (wireless, LAN etc).
- Windows Desktop Operating System.
- Commercial awareness of the benefits of common business technologies is expected - knowing how to spot opportunities and pass them to account management for handling.
- A strong interest in IT.
- Logical approach to problem solving.
- Able to identify when a problem may require escalation.
- Excellent time management and priority determination skills.
- Polite and constructive whist dealing with all customers.
- Maintain a high standards of work and professionalism.
- Ability to work unsupervised and diligently.
- Personal determination to increase knowledge and competences.
- Team working skills

**Role Responsibilities**
- Provide on-site technical support to our customers.
- Manage issues flagged by our Monitoring Software.
- Perform various system administration tasks on customer site - e.g. installation of new systems, resolve technical issues.
- Help to maintain a mutually beneficial and positive working relationship with customers.

**Company**

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

The company is among the elite in the industry and pride themselves on their integrity, knowledge, and experience. They have a great reputation and are consistently growing the business.

The company is already the largest provider of services in this geography but are seeking to build on their existing client relationships while growing more business in the area. Our client provide great opportunities to learn new skills and with sound growth,the prospects for career advancement are excellent.
- Salary starting at £22,000.
- Company car.
- 24 days paid holiday + Bank Holidays (rising with length of service).
- Onsite fitness suite.
- Childcare, eyecare and cycle to work scheme.
- Perk scheme.
- Employment anniversary awards.
- Company funded social events.
- Laptop and mobile phone.
- Company contributory pension scheme.

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