Stockbroking Operational Specialist

2 weeks ago

Leeds, United Kingdom Lloyds Banking Group Full time

**Grade**
**End Date**

**Salary Range**

**Agile Working Options**
Other Agile Working Arrangements / Open to Discussion

**Job Description Summary**
Working as part of a team you will handle customer activities from initial query to completion or hand-off as appropriate, to support our customer facing colleagues in providing outstanding customer service. You will be responsible for writing / producing letters, reviewing accounts / correspondence ensuring the correct action has been taken and comparing against LBG guidelines to decide whether further actions are required to reach a fair outcome. This role also involves a close working relationship with other supporting departments, providing support and information to ensure appropriate and informed decisions are made.

**Job Description**:

- Deliver first class professional written and verbal service to internal and external customers through the accurate completion of administrative tasks within a team environment. This will cover the range of products and services offered by HSDL including ISA's, Self-Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands.
- Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed, authorised and recorded accurately and adheres to specified Group policies and business procedures. Readiness to refer to more senior colleagues or to deal personally with internal or external customer queries as appropriate
- Thoroughly scrutinise all documents and requests for validity and ensure transaction input is performed with high levels of speed and accuracy, Raise routine correspondence where appropriate
- Work within the parameters set by your Team Manager to meet your work allocation and personal and professional development targets
- Build relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You will be expected to escalate these as appropriate.
- Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area
- When required demonstrate the flexibility to support other business areas
- Daily collation of processing data and the production of management information
- Support system user acceptance testing
- Readiness to identify and suggest improvements to new and existing processes, procedures and systems

Be a true advocate of HSDL & LBG values by promoting and demonstrating them in everything you do

**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. **With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.**

**We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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