Removals Driver

Job Description: Removals Driver / Operative

**Department: NSH Removals Location**: Inverness

**Background**:New Start Highland is a dynamic and leading social enterprise which creates opportunities for transformation in people’s lives. Over the past 21 years New Start Highland has delivered a wide range of social services to transform Highland lives. New Start Highland also operates a number of commercial services to generate income to finance its charitable activities. This new post is a commercial role.

**Our aim is to transform Highland lives.**

Purpose of Post

To work as part of the Removals team, delivering an effective Removals and Storage service.

Accountable to

Removals and Transport Manager

Working Relationships

The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

Key result area

To deliver a high quality, professional removal and storage service to meet departmental KPI’s and New Start Highland quality standards.

To deliver an excellent customer experience.

To perform all duties of the post in a professional manner in line with New Start Highland culture and core values.

Main responsibilities

To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner.

To maintain confidentiality.

To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation.

To maintain safe systems of work at all times ensuring quality of service and all relevant Health and Safety and driving regulations are consistently delivered.

To communicate clearly and effectively with other members of the team and the general public

Key Tasks

To drive company vehicles up to and including 7.5 tonnes safely and efficiently ;
To complete commercial removals (including lifting and handling) of a wide range of household and commercial items, whilst delivering excellent customer experience;
To ensure careful handling and efficient packing of all goods and furnishings.

To assist in ensuring that all relevant records are accurately maintained and are available for inspection as required;
To assist with the general maintenance of the vehicles.

Any other duties appropriate to post

Conditions

There are 32 days annual leave per year inclusive of public holidays rising to 35 days after five years’ service. There will be an opportunity to participate in a contributory pension scheme.

Person spec: Removals Driver / Operative

**Core Skills and Competencies**

**Knowledge**

**Essential**

Understanding / awareness of good health and safety practices in a warehouse / driving context.

**Desirable**

Basic Literacy and Numeracy

**Skills**

**Essential**

Current, clean driving licence with authorisation to drive vehicles up to 7.5 tonnes.

Current digital tachograph card.

Driver CPC qualified

**Desirable**

FLT Qualification

Good awareness of Scottish geography

Experience

**Essential**

Previous experience of maintaining accurate records / documentation

**Desirable**

Previous experience in a similar environment

Approach

**Essential**

Exceptional ability to relate to people and form and develop constructive relationships at all levels.

Ability to maintain good humour and remain focused under pressure.

Solution Focused

Smart and presentable appearance

Team mind set

Good time keeping

Accountable and responsible

Initiative and common sense

**Desirable**

Other

**This is a physically demanding role which necessitates the requirement to routinely lift and handle heavy items of furniture and equipment. In many domestic and commercial removals heavy items will require to be moved up and down flights of stairs.** **A good state of physical** **health is therefore essential.**

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Inverness: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Driving: 1 year (required)