Team Leader

2 days ago

Bristol, United Kingdom WHSmith Full time

Team Leader - WHSmith - Bristol Airport
Salary - £24,500 per annum
WH Smith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessoriesbusiness, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, 'broaden our offering’ to our customers throughout the UK. That’s why, aswe continue our journey, our aim is simple: to make every one of life’s journeys better
As a Team Leader in our Bristol Airport store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customersand our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad.
- 5 years continuous references (professional/educational/personal gap reference) to gain an Airside Airport Security Pass
- Photographic ID i.e passport or UK Driving Licence

**What being a Team Leader is all about?**
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

**What our Store Leadership Team would love to see**:

- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
- Flexibility of approach that will allow you to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
- Experience of supporting employee training and development, and motivating teams adopting an 'engage’ rather than 'tell’ approach

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