Service Delivery Manager

2 weeks ago

Liverpool, United Kingdom Everpool Full time

**The role**:
To manage and lead a remote team of Health Practitioners & Operations employees and provide Advice and Audit, ensuring quality standards are met, reports are completed, and cases moved on in a timeous fashion in line with SLAs.
**Main responsibilities will involve:**:

- Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
- Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
- Producing and making active use of statistical data and work management reports to effectively manage workloads
- Provide performance reports/ data as and when required
- Support Service Delivery Teams in building and maintaining positive customer relationships
- Manage multiple teams with a variety of job content and performance targets**Essential / Minimum Criteria expectations**:

- Proven track record in managing teams.
- Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements.
- IT literate, competent MS Office, Word and Excel skills
- Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team.
- Problem solving skills, analytical, logical thinker
- Ability to manage change positively, effectively, and efficiently to achieve best outcomes
- Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets
- Ability to work unsupervised and use initiative
- Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments withnew ways of doing things; takes a positive approach to dealing with change
- Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc
- Innovative thinking and ability to inspire team members

**Job Details**:

- 37.5 hours
- £32,000 per year
- Monday - Friday
- Homebased

The business has grown rapidly over the first 12 months with continued adjustments required.The role will develop and flex to suit the business needs and will require a high degree of commitment and flexibility.
The role within the organisation although new, is based on a successful business model which has been proved to be extremely valuable to the business.**So what’s next?

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