Night Worker

**FULL TIME - 42hrs**

**4 nights on / 4 nights off**

**Portsmouth Young People Services** provides supported accommodation for up to 83 young people between the age of 16 and 25, including care leavers and looked after children. The service operates across three locations, each is tailored to the needs of the clients and offer various levels of support.

Our aim is to support to young people with their individual needs to enable then to gain life skills to move on to lower or independent supported living.

This is a fast paced, energetic service. If you’re looking for an exciting role, where you’ll be making a difference in the lives of those you support then this is the role for you

**JOB PURPOSE**

To be part of the night team to keep our clients and services, safe.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

**MAIN RESPONSIBILITIES**
- To provide informal support to clients and be a listening ear
- To complete wellbeing checks for all residents at agreed times and to meet their needs
- To monitor the service and surrounding areas that are covered by CCTV
- To deal with any incidents that may arise and contact external services when necessary
- To maintain clean and tidy communal areas, carry out cleaning tasks when required
- To provide detailed handovers to day staff, regarding client safety and support information
- To triage out of hours issues which may arise and contact the on-call manager where applicable
- To support your colleagues managing the night service, where required
- To support clients in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To maintain accurate records on our client management system and ensure these are stored in line with GDPR
- To maintain confidentiality
- To represent the organisation in a professional manner
- To carry out any other reasonable duties required in the interest of the organisation

**ROLE REQUIREMENTS**
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work nights and/or weekends
- This role will require you to lone work

**DESIRABLE CRITERIA**
- Experience in similar sectors
- Experience in customer service roles

**ESSENTIAL CRITERIA**
- Good communication skills
- Clear verbal and written English
- Good keyboard skills for data inputting
- Basic knowledge of Microsoft Outlook, Excel and Word
- Polite and assertive manner
- Ability to self-motivate as you will work on your own
- Collaborate well in a team
- Ability to respond calmly in a crisis
- Have an interest and genuine concern for homelessness and related issues

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.