Guest Services Advisor

**Guest Services Advisor**

Are you passionate about customer service and looking for a new, exciting challenge? If you answered yes, then look no further, a role at Host & Stay is just what you are looking for.

As an Advisor within the Guest Services team, you will spend each day working to capture the hearts of our guests. With a genuine passion for service and problem resolution you will be working within a team of people who thrive from making a positive difference. You will grasp every opportunity to make someone’s day, have a positive outlook, and love a reason to help others.

As a Guest Services Advisor you will work within a supportive team environment and handle all customer queries so you can support them, whatever their reason for contacting us may be. You will have the desire, drive and commitment to exceed our customers’ expectations and deliver an exceptional customer experience.

To be considered for this role you MUST have:

- The ability to present information confidently at all levels.
- Be an effective communicator with a professional & customer orientated approach.
- Excel at multi-tasking, organisation and time management.
- Great administrative skills
- Be computer literate and able to learn new digital platforms and systems quickly and effectively.
- Able to work at pace, manage workloads and to deadlines.
- Ability to remain calm and professional under pressure
- Proven customer service experience would be desirable.
- Able to understand & approach difficult conversations in a diplomatic way
- Ability to empathise with the customer and understand their circumstances
- Ability to remain calm under pressure, especially during busy periods
- Be sales orientated.
- Be able to work a variety of shifts covering from 9am - 10pm working 5 days over 7

**Who is Host & Stay?**

Host & Stay is based in Saltburn-by-the-sea and provides full service holiday home property management to over 500 properties across the UK. Host & Stay wasborn from a love and passion for property, and a desire to lead the change in an age old industry.

Our vision is simple, to help property owners maximise their income, maximise their returns, and reduce their fees and their hassle. We’re on a mission to make the UK one of the most popular, guest centric holiday destinations in the world - but not at the expense of holiday homeowners paying high management fees and seeing very little, if any return on their investments. We want our customers and communities to succeed and thrive.

Our offices are more than just the space we work in. We encourage inspiration, creativity, and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values, and deliver our services.

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

**Why choose us?**

The team here at Host & Stay genuinely care about the work we do to transform the lives of our customers and we think this is a pretty big reason to love your career at Host & Stay.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

**Location**: Skelton, Cleveland

**Salary**: £20,000

**Job Type**: Permanent Full Time

**Hours**: 40

**Salary**: £20,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount

Schedule:

- 8 hour shift