Continuous Improvement Coordinator

**Who we are**

Say hello to Doctor Care Anywhere: the digital platform that puts your health in your hands.

No more queuing outside GP practices. No more stressing over appointments. We help over 2 million people speak to a GP by video or phone, whenever or wherever they need to.

We’re a team of doctors, designers, data analysts, software developers, managers, marketers, and more - all working together to transform patient experiences for the better. And as we grow, we need the best kind of people making that happen.

Sounds like something you’d like to be a part of? We have ambitious goals and need ambitious people to reach them. If you’re talented, hard-working and ready to dream big - while having some fun - we’d like to hear from you

**Your new role**:
Patient experience (PX) is a core function of our business, responsible for being the voice of our patient. We are experiencing an unprecedented amount of change and business growth, and with it PX will grow and mature while maintaining excellent standards.

It’s vital that you can think critically and strategically in a complex, fast changing environment, with a roll your sleeves up attitude to help us build a business we can be proud of, where patient care and excellent clinical outcomes is at the heart of all we do.

You’ll be involved in projects from identification to implementation and beyond. As your skills and confidence grow you’ll be identifying and leading these projects. You’ll engage with stakeholders at all levels of the business and in every area to deliver process improvements effectively.

**Requirements**:
**Key tasks in your exciting new role**:

- Capturing ideas submitted to the innovation station for further analysis and implementation
- Working with the management team to support prioritisation for implementation, assessing cost/benefit, effort and availability
- Creating benefits cases and benefit analysis to measure primary, secondary and tertiary business benefit
- Supporting to map and design new processes and improve existing processes in PX, detailing process gaps, identifying waste and inefficiencies for future improvements
- Completing data analysis, understanding problem statements and uncovering root causes
- Working with Key Stakeholders across the entire business to implement process change while maintaining operational excellence
- Working with key stakeholders on Solution design, implementation planning and monitoring to measure success

**Hopefully a description of you and your experience**:

- You’re not afraid to challenge anything that doesn’t feel right or ask questions if you don’t understand something
- You’ve got a keen eye for detail and can determine patterns and trends quickly, and you can spot a mistake a mile away
- You’re able to really listen to what people are saying and see beneath it to what they are NOT telling you
- You’re understanding and empathetic and you’re able to get to the detail of what you need to know
- Your focus is Patient First and you are always looking for the best way to deliver an exceptional service, not only to our patients, but our partners, providers and colleagues
- Previous experience using excel would be beneficial but not essential
- The ability to work independently and manage your time effectively is essential.

**Benefits**

**Why you want to work here**:
We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us When you’re part of the team you will have access to:

- Free Private Medical Insurance (savings on vision and dental care plus 40% off Nuffield Health gym membership)
- Doctor Care Anywhere subscription for you + 5 members of your friends or family
- Company bonus
- 25 days holiday + bank holidays
- 4 x charity days a year
- Enhanced Maternity and Paternity pay
- Life Assurance
- Bike2Work scheme
- Cross-team collaboration opportunities in an autonomous environment
- Remote / Flexible Working with contribution towards home set up and your laptop provided
- Range of Development opportunities including learning and progression
- Pool Table, PlayStation and karaoke machine
- Beer Fridge Fridays / Free fruit + snacks