Night Front Office Agent

5 days ago

Newport, United Kingdom Celtic Manor Resort Full time

**JOB TITLE**- Night Front Office Agent
**DEPARTMENT**- Front Office
**CONTRACT TYPE** - Permanent
**RATE OF PAY**- £12.32 per hour plus amazing benefits
**HOURS** - Full Time
**LOCATION**- Newport, NP18 2LX
**ID** -REQ5508

**OVERVIEW -**
Join the ‘Greatest story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Night Front Office Agent in our Coldra Court Hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

**OUR IDEAL HERO WILL HAVE -**
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
- A passion for delivering outstanding guest service, creating memorable experiences every time
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
- The ability to thrive in a fast-paced, guest-focused environment

**IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL -**
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Handle individual and group arrivals efficiently using hotel systems
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

**BE RECOGNISED AND REWARDED -**
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards

**GROW WITH US -**
As a Celtic Collection employee, you will be able to say
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

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