Network Escapes Team Leader

Hello Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

- We offer a competitive salary, depending on experience** £40,420 - £50,524**:

- Company Car Benefit
- Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
- Attractive pension scheme (up to 12% company contribution)
- Development opportunities in line with the Network Escapes Team Leader progression plan
- 25 days annual leave plus bank holidays - plus an extra wellness day
- Life assurance cover of 4 times pensionable salary
- A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
- Retail savings scheme
- Online GP service, cycle to work scheme, gym membership discounts and many more

**Location**:Bradford / Hybrid Working (2-3 days office a week - Bradford)

**Work type**: Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Network Escapes Team Leader to join the Customer Field Services team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

**What we do**:
Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services team are a key part of how we plan to meet the changing expectations of customers and regulators.

We’re looking for a Network Escapes Team Leader to play a vital role in delivering Yorkshire Water’s performance commitments for sewer flooding in AMP8. You’ll lead a team of Network Escape Technicians, ensuring regulatory compliance with Ofwat guidance and maintaining high levels of assurance across our ODI processes. Working closely with the Network Escapes Manager and other stakeholders, you’ll drive best practices, manage risks, and support the implementation of our sewer flooding strategy through tactical interventions and continuous improvement.

In this role, you’ll provide expert guidance on regulatory requirements, monitor changes in legislation, and ensure our reporting framework delivers accurate and reliable data. You’ll identify coaching needs, support team development through performance management, and ensure learning is shared across the business. By understanding root causes and trends, you’ll help shape strategic decisions that improve performance and prevent repeat incidents—making a real impact for our customers and the environment.

**Where you fit in**:
As our **Network Escapes Team Leader** you will
- Experience in delivering business targets through leadership positions.
- Experience in regulatory compliance within a technical or highly regulated environment
- Ability to acquire, understand and interpret information, both technical and financial
- Ability to analyse, interpret and feed forward operational performance data and network failure scenarios
- Proven planning ability - identifying priorities and actions to assist in delivering results

**What skills & qualifications you will need**:

- Proven leadership and performance management skills, with the ability to embed company values and behaviours across teams.
- Flexible and results-driven, with a progressive mindset and a strong focus on continuous improvement.
- Experienced in managing change and influencing positive culture and behaviours within operational teams.
- Strong communication, influencing, and negotiation skills at both operational and management levels.
- Sector experience in water, wastewater, utilities, or manufacturing, with a solid understanding of relevant regulations.
- Skilled in interpreting KPI data and using insights to anticipate issues and drive performance.
- Holds a full valid UK driving licence and demonstrates commitment to safety and compliance.

**You will also benefit from having**:

- Skilled in using data to anticipate issues, identify opportunities, and drive delivery of key performance indicators (KPIs).
- Experience in maintaining robust reporting frameworks and governance processes to ensure data accuracy and insight sharing.
- Strong analytical mindset with the ability to spot trends, generate strategic insights, and support continuous i