Receptionist

1 day ago

Colchester, United Kingdom PrimaryCareCareers Full time

**About the Role**:
Nayland Surgery in Colchester are looking to recruit a part-time receptionist to work the following hours; Monday 7.45 am - 6.30pm, Wednesday 1.15pm - 6.30pm and Thursday 1.15pm - 6.30pm.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous GP or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Nayland Surgery is part of Creffield Medical Group which was was formed in June 2017 and we have 30,000 patients.

Colchester is a historic, vibrant town with quick road and rail links to London Liverpool Street. It houses one of Europe’s finest zoos, a Norman Castle, beautifully maintained parks, an active theatre scene and new modern art gallery. The local grammar schools are amongst the best in the country and the local area is surrounded by beautiful countryside including ‘Constable country’ in nearby Dedham. Mersea island, Wivenhoe and Brightlingsea offer excellent oysters, beaches and sailing within a short drive.

**Disclosure and Barring Service Check

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