Reservations Co-ordinator

**Who we are**:
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel's Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.
**The Role**:
**Duties include, but are not limited to**:

- Handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests.
- Be fully confident in the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients.
- Be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied
- Support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked.
- Handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system.
- Make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out.
- Provide weekly delegate lists and function sheets for forthcoming cookery school courses.
- Update third party websites on a regular basis.
- Previous experience in a similar hotel environment would be an advantage
- A cheerful and positive personality
- Outstanding attention to detail
- Good computer skills
- Excellent attention to detail
- Excellent time management and organisational skills
- A responsible and detail oriented approach to tasks
- Ability to work alone or as part of a team
- Ability to work under pressure and to deadlines
- Good spoken and written English

**Package description **
- 30 days annual leave pro rata (including bank holidays) increasing with service
- You can earn up to £400 service charge per quarter (based on eligibility)
- Summer party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Complimentary meal when on duty
- Team Member of the month awards
- Refer a friend scheme up to £500.00 for a full-time member of staff
- Full Uniform
- Full benefit package and company discounts across the estate
- Learning and Development opportunities to grow and progress through our business

**Location**: Ripon HG4 4JH
**Contract Type**: Permanent
**Hours**: Up to 40 hours per week
**Salary**: £20,800 + up to £400 quarterly service charge + commission

You may also have experience in the following: Sales Executive, Account Manager, Reservations Manager, Business Development, Travel Account Manager, Estate Agent, Hotel Manager, Reservations Consultant, Telesales, Inbound Sales, Reservations Executive, Travel Agent, Hospitality, Events Coordinator, Assistant Reservations Manager, etc.

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