Head of Retail Sales

Job Title: Head of Retail Sales

Department: Retail

Reporting to: Directors

Staff reporting to this post:

- Retail Supervisor
- Retail Assistants

Summary of role: The Head of Retail Sales will oversee all of the daily operations of the store. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will manage the store’s employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.

The Head of Retails Sales will be responsible for motivated and engaging staff to ensure the staff represents and embraces Kular values and understand company goals. They will also hold regular team meetings to communicate with the staff.

Day to Day Role Responsibilities:

- Manage rotas ensuring adequate cover for the shop floor for customer service opening and closing times, replenishment. Sending a month in advance to the team.
- Lead and be responsible on recruitment, interviews, selection, training and development of new employees.
- Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support.
- Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations.
- Train and develop the team to ensure they deliver outstanding customer service.
- Reviewing the team performance providing immediate feedback (both positive and development) in order to recognise and praise excellent performance and to develop areas of need.
- To identify and proactively manage any poor performance issues using appropriate company policy.
- Completing and updating all retail targets and communicate to the team.
- To ensure all HR and H&S policies and procedures are adhered to.
- Communicate effectively both verbally and written.

In additional you will be able to;
- Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPI’s.
- Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
- To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team.
- Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales.
- To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
- Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results.
- Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover.
- Ensure all staff are kept up to date on changes to products, offers and promotions.
- To reduce stock loss in store. Observes safety and security procedures and report any misuse or theft of stock to directors.

Skills & Knowledge:

- Good standard of numerical skills
- Worked in a fast pace, high turnover store
- 2 to 3 years of management
- Relevant experience in a similar role
- The ability to plan and prioritise workloads and delegate accordingly
- The ability to multi-task and work under pressure
- To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification:

- The ability to manage, motivate and inspire others.
- Display a positive and proactive approach to lead change.
- Highly self-motivated and enjoy working with own initiative.
- A flexible approach to working hours, including weekends.
- Customer service excellence.
- A positive and ‘can do’ attitude.
- Working within a team.
- Passionate, enthusiastic and driven.
- Proactive and able to lead a team to achieve results.
- Strong communicator verbally and written skills.
- Adaptable and flexible to change.
- Thrives off a busy and dynamic environment.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- Derry: reliably commute or plan to relocate before starting work (required)

Work Location: In person