Caseworker

We have an exciting opportunity for a Caseworker specialising in Anti-Social Behaviour (ASB) to join the Multi-Crime team in Devon & Cornwall, on a fixed term contract until 31st July 2026, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Devon & Cornwall

**Office location**
- Home based in Devon and Cornwall with requirement to regularly attend our office: Suite 1, First Floor, Argosy House, Longbridge Road Plymouth PL6 8LD

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday 9am-5pm

**Basic Salary**
- £26,010.00 per annum plus Home Working Allowance currently paid at a rate of £350.00 per annum

**Allowances**
- Home Working

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- 31/07/2026

**Police vetting required?**
- No

**Closing Date**
- 09/12/2024

**Ref No**
- 5864

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is home-based and is open to applicants living in Devon and Cornwall who have access to an appropriately confidential space in which to work. Regular travel will be required both to our office in Plymouth & throughout Devon and Cornwall. Usual working hours will be Monday to Friday 9am to 5pm, however there may be an occasional need to work outside core hours to meet the demands of the role.

As an Anti-Social Behaviour Caseworker you will:

- Effectively manage a caseload and deliver excellent services via telephone, video call and in person to support service users
- Develop, deliver, and monitor safety and support plans for those affected by ongoing and persistent Anti-Social Behaviour (ASB), who accept ongoing support. Support will include providing resources, interventions, and information to all service users
- Facilitate access to additional services, helping service users build healthy coping mechanisms and providing practical support and information
- Work collaboratively with key partners to maximise engagement with criminal or civil law processes
- Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
- Deliver awareness raising sessions on the impact of ASB to partner agencies and community groups and participating in community events

You will need:

- An understanding of the impact of ASB and crimes such domestic abuse, sexual violence and hate crime on victims
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to manage a caseload including complex case management
- A driving license and access to a vehicle as this is considered an essential requirement as this role involves regular travel

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to