Medical Receptionist

**Receptionist / Administrator job description & person specification**

**Job Title**

Medical Receptionist

**Line Manager**

**Accountable to**

Practice Manager

**Hours per week**

25.00 - 30

**Job Summary**

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Mission Statement**

The team members of Summerhill Surgery aim to provide the best quality health and social care available to all patients of the surgery.

Aims and objectives
- Provide high quality care through the evidence based medicine
- Ensure that all of our services are efficient, quickly available and best value
- Meet the healthcare needs of the people of Ramsgate by involving them in the design and development of services and the delivery of their care. We will ensure that our organisation fulfils the promise to patients and the public set out in the NHS Constitution
- Attract, retain and develop sufficient workforce to achieve our goals and targets
- Build strategic alliances to identify opportunities to improve patient outcomes
- Be recognised as a model employer by our staff and in the region
- Utilise new technologies to improve patient care
- Maintain compliance with NICE and GMC “Good Medical Practice” guidelines (came into effect from 13 November, 2006).
- Meet NHS provider obligations including financial and service delivery targets

**Generic Responsibilities**

All staff at Summerhill Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

**Learning and Development**

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

**Service Delivery**

Staff at Summerhill Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will