Service Assistant

**Service Assistant - Audi Tetbury**

**£22,306pa + Bonus Opportunity**

Service Assistants will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including:

- Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Save as you earn plan
- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- Life Assurance - we give you the peace of mind when you need it most
- Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Discount Gym membership - keep fit with our big brand gym & fitness offers
- Cycle to work scheme - get a new bike, equipment or both
- Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- Customer Introduction Reward - refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- Holiday allowance rising with length of service - We reward long service with extra holiday
- Great career development - Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- And much more.

As a Service Assistant, you will act as a key member of our Aftersales team, ensuring a fantastic experience for all customers whilst servicing and repairing their vehicle with us.

Our Service Assistants are able to work effectively as part of a team, to deliver outstanding results within a thriving and dynamic Aftersales department. In this role, you will act as an enabler for an exceptional Aftersales customer experience within your Retail Centre, supporting your team in key preparation activities, effective communication, and identifying opportunities for additional solutions for our customers.

Our Service Assistants will embrace and thrive in using digital initiatives, including offering key information and support to our customers in their vehicle lifecycle journey, including Audi Connect - the digital connection between driver, vehicle, and infrastructure.

Our global business operates in over 40 markets worldwide, of which the UK acts a key retailing partner for the world’s best brands. Within the role of Service Assistant, you would be supported through the Audi manufacturer accreditation programmes, as well as internal development plans with Inchcape UK, supporting you in building a fulfilling career.

**Main Responsibilities**
- Effective and accurate preparation of all booked customer repair details (job cards) to support our Service Advisors and Technicians
- Checking manufacturer systems for manufacturer updates and recalls
- Making effective and informative ‘pre calls’ to customers with upcoming bookings, enabling a smooth and enjoyable customer experience
- Supporting and promoting digital options available to customers, including Audi Connect and online check in/pay
- Taking appointment calls and queries, including allocation of loan cars and collection and delivery services (where necessary)
- Supporting customers who walk in and require an appointment, providing quotations for repairs and servicing where required
- Champion and support effective communication and follow-up for all customers
- Effective communication skills
- Passion to deliver an outstanding customer experience
- A strong standard of verbal and numerical skills
- Computer literacy and experience with digital and online software and initiatives
- A keen eye for detail and accuracy
- Ability to adapt and work to prescribed timescales
- A team player, who will support and enable their team
- Previous experience in a retail or customer service role is desirable

Inchcape is a leading independent global automotive distributor and retailer. We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective, well-financed and customer centered route to market for vehicles and parts.
Inchcape, which is listed on the London Stock Exchange, employs 15,000 people worldwide and recorded sales of £6.8 billion in its last financial year.
We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our