Customer Service Assistant

3 days ago

Alnwick, United Kingdom The Cookie Jar Full time

**About Us**

The Cookie Jar is a boutique hotel in the market town of Alnwick, we aim to bring a level of hospitality to Northumberland, with an approach to sleeping, eating and service that is full of individual character, attention to detail and bags of style.

We are currently looking for an enthusiastic, hard working and reliable team member, who has a passion for hospitality and customer service, to join our team. We are hiring for both part time and full time positions, with weekend and evening availability being a must.

**Personal Qualities for this Role**
- Ability to works as part of a team.
- High standards of personal presentation.
- Confident and courteous when dealing with customers and team members.
- Hardworking and willing to learn new skills.
- Flexible in the approach to the business needs eg. tasks, hours and responsibilities.
- Experience working within hospitality is a must.

**Role and Responsibilities**

This role involves being a flexible part of the customer service team within the hotel.
- To to take part in restaurant service, with responsibilities such as taking orders, serving food and drink and providing a high quality dining experience.
- To prepare a variety of drinks for guests in our Bistro and Lounge area
- Other responsibilies within the hotel include answering the phone, assisting with guest check in and cleaning as required.

If you are dedicated, hard working and passionate, we would love to hear from you.

**Job Types**: Full-time, Part-time

**Salary**: £11.20 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Alnwick: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

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