Call Center Representative/receptionist Accepted
1 week ago
'''Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively.
**Duties**:
- Answer incoming calls from customers and provide assistance or information as needed
- Respond to customer inquiries, complaints, and requests in a professional and timely manner
- Identify and escalate priority issues to the appropriate department or supervisor
- Maintain accurate and detailed records of customer interactions and transactions
- Follow company policies and procedures to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals
- Stay up-to-date on product knowledge to provide accurate information to customers
**Experience**:
- At least 2 years of experience in a customer service or call center role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills with the ability to think quickly on your feet
- Ability to handle difficult or irate customers with professionalism and empathy
- Proficient computer skills, including experience with CRM software
- Ability to work well in a team environment and collaborate effectively
**Job Type**: Part-time
**Salary**: £11.40 per hour
Expected hours: 22 - 33 per week
**Benefits**:
- Employee discount
- Free parking
- Life insurance
- Referral programme
- Sick pay
- Unlimited paid holidays
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 2 years (preferred)
- call center: 2 years (preferred)
Work Location: In person
Reference ID: Este Medical Group
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