Team Leader

**Team Leader - Curi.o.City - Gatwick Airport**

**Contract Type**:Permanent
- **Working hours**: 39 hours per week, working any 5 out of 7 days**Please Note** - Team Leaders working hours any 5 out of 7 days working between the hours of 4.00am and 12.00am
- Curi.o.city is a brand new store concept, aimed at bringing a beautifully curated range of gifts to the travelling customer. Curi.o.city will give passengers the chance to take a memorable piece of London and the UK home with them, or just find that little something as a gift for themselves The range will cover a broad assortment - from locally sourced and artisan products, through to gifts from some of London and the UK’s biggest licences and attractions.
- WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better
- As a Team Leader in our Gatwick store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad.
- Airport Requirements:

- 5 years continuous references (professional/educational/personal gap reference) to gain an Airside Airport Security Pass
- Photographic ID i.e passport or UK Driving Licence

**What being a Team Leader is all about?**
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
- Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally

**What our Store Leadership Team would love to see**:

- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
- Flexibility of approach that will allow you to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
- Experience of supporting employee training and development, and motivating teams adopting an ‘engage’ rather than ‘tell’ approach

**How we reward our teams**:
We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
- Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
- WH Smith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us. This means that we whenever possible, we try our best to provide the flexibility to allow you to enjoy life’s big moments.

**Format of Business**
- Airport

**Shift Pattern**
- Flexible - Not Including Nights

**Position Type**
- Permanent

**Hours / Week**
- 39

**Full Time / Part Time**
- Full Time

**Salary Up To**
- £25,000

**County**
- West Sussex

**Country**
- UK

**Post Code**
- RH6 0NN

**Function / Region**
- Gatwick, Luton and Stansted