Domestic Heating Supervisor

**Domestic Heating Supervisor**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our Maintenance team is skilled, friendly and we love what we do. We are passionate about the high-quality service. we deliver to our residents, aiming to provide a fix first time, every time.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

**Join our Maintenance team as a Domestic Heating Supervisor.**

The One Housing Maintenance team keeps our customers’ homes safe and secure. Our expertise is a given and our customer focus and approachability make this a maintenance role like no other.

We understand how important a well-maintained, safe, and secure home is for peoples’ well-being.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of Domestic Heating Supervisor in London.

**Salary**: £39,000 - £42,000 per annum - Company vehicle, phone and laptop is provided.

**Location**: This role is an onsite, remote working environment, with regular attendance required at One Housings Head Office based in Camden.

Your responsibilities will include:

- Effective line management within the Heating Team. You will lead, manage, motivate, engage and support the team to deliver a customer focused service.
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
- Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
- Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
- Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing Set targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.
- Any other reasonable duties to support service delivery

**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly and positive.
- A good level of domestic heating knowledge required.
- Previous experience within a similar role would beneficial.
- Experience of supporting/managing a team of engineers and working towards set KPI targets.
- Confidence in attending site meetings and holding toolbox talks.
- Self-motivated, resilient, assertive and confident
- Proven track record of problem solving, identifying and resolving issues promptly.

**The offer**

**Salary**: £39 to £42k per annum
- **Your holidays are important to us**. Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
- **We’re here for you**. Our employee assistance programme offers counselling and support for you and your family 24/7.
- **Stay book-smart.** Take up to five paid days off per year to study toward a relevant qualification.
- **Experience new things.** We offer you a career break after 3 years’ continuous service.

**About us**

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to br