Guest Services Associate

2 weeks ago

Cardiff, United Kingdom Celtic Manor Resort Full time

**JOB TITLE** - Guest Services Associate
**DEPARTMENT** - Front Office - The Parkgate Hotel
**RATE OF PAY** - £11.44 per hour
**CONTRACT TYPE** - Casual

**OVERVIEW**
Can you deliver a truly memorable first impression to every guest you meet?

**WHAT ARE WE LOOKING FOR **
We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at The Parkgate Hotel. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Your multi-tasking will be second to none whilst maintaining a positive attitude at all times.

**WHAT YOU’LL DO **
As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology, and ensure a consistent level of service is always offered from the point of arrival, through to the time of departure. Guest Services Associate are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent Concierge services throughout the stay

**WHO ARE WE **

Operated on behalf of the Welsh Rugby Union, The Parkgate is located just a drop kick from Principality Stadium and is the perfect base for match days and any occasion to explore the city sights of Cardiff.
Stylish innovation meets the elegance of yesteryear as Cardiff’s most luxurious hotel breathes new life into two of the city’s most historic buildings.
Dating from the turn of the 20th Century, the old Post Office and County Court are transformed into an exquisite place to stay with period features beautifully restored to create alluring spaces to meet and drink, dine and relax.
From the entrance lobby tea lounge to the rooftop spa, refinement and sophistication have been crafted into every detail of this luxury lifestyle experience.

**RECRUITMENT INFO

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