Order Management Coordinator

Position title**:Order Management Coordinator**
Location: Bristol (Avonmouth), UK
Reports to: Customer Service Fulfilment Manager
Contract type: Permanent, full-time, hybrid working system

**Your Role in a Nutshell**

As an Order Management Coordinator, your pivotal role within our dynamic, collaborative team involves managing orders for multiple major National Accounts. From order receipt to fulfilment and delivery, you act as the vital link between customers, the commercial team, and the supply chain. Your mission: ensure flawless execution that meets customer expectations. You-ll monitor fill rate goals, keep all stakeholders informed through reporting, and independently analyze customer orders. Whether recommending cuts, PO extensions, or order prioritization, you-re the driving force behind efficient order processing. Your data-driven approach and regular service level reviews contribute to continuous business improvements.

**Your Key Responsibilities**:

- Input/review incoming orders for accuracy, including customer specific pricing, promotional discounts, ship dates, terms, shipping requirements, etc before order release. Responsible for identifying all EDI/Pricing/Item errors and working with the system manager to rectify quickly.
- End-to-end processing of customer orders proactively monitor product availability on open orders, work with supply chain to understand challenges and potentially improve results. Communicate any issues shortages/potential backorders/cuts to commercial teams, while recommending course of action. Provide feedback on future product availability, make recommendations for cancel or re-order if necessary.
- Manages order reservations and prepares orders for pick release to the warehouse management system, while balancing fill rates, shipping window requirements and product availability. Responsible for systematic pick releases for managed accounts.
- Maintain customer information held on file, ensure new requirements are communicated throughout commercial, operations, supply chain and recorded to mitigate risk on chargebacks.
- Support existing and new business development by ensuring that customers receive their orders on time and in full, resolving any queries or issues in a timely and professional manner.
- Work closely with the National Account Managers to achieve/exceed targets for invoiced sales, fill rates and profitability.
- Run and maintain reports both for Operational and Commercial use.
- Attend customer visits as the Operational liaison, representing our brands appropriately.
- Flexibility to operate across multiple accounts to balance workload within the wider team.
- **What You-ll Need**

**Minimum**:

- Experience of processing orders and managing orderbooks, ideally using an EBS system (Oracle or similar).
- Demonstrated ability to juggle multiple tasks and prioritise workload.
- Good command of MS Excel, Word, Outlook, Teams.

**Your advantage**:

- Attention to Detail: Essential for accurate order management
- Continuous Improvement Mindset: Committed to enhancing processes
- Customer-Centric Approach
- Well-organised and proactive
- Excellent communication skills, with the ability to put across complex information clearly and concisely.
- Experience of working with a BI package (OBIEE or similar) would be a strong asset
- A second language

**What You Gain**

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.
Join us and benefit from:

- Flexible hybrid working system (on average 3 days in the office and 2 days at home p.w.)
- Unlimited access to LinkedIn Learning - 17,000+ courses for your professional and personal development
- Corporate Citizenship Philosophies - environmentally sustainable and socially sensitive business practices
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Employee Referral Program - an opportunity to get a bonus
- Global Service Anniversary Program - recognition of milestone service anniversaries and birthdays
- Access to Employee Resource Groups that foster Diversity, Inclusion _38_ Belonging
- Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

**Are you interested?**
- on this site and upload your CV in English.
- By submitting your CV you acknowledge having read Newell Brands