Senior Technical Writer

**Welcome**

My client is a world leading specialist in air transport communications and information technology...

**Senior Technical Writer**

Reporting to the Delivery Leads, you will be a key member of the DevOps team, and responsible for curation of external and internal documentation, working with both technical team, product managers/product owners and delivering the content in the best possible way for the target user.

The world is changing. Are you ready to define with future of travel with us?

**What you will do**
- Works with process owners to understand and capture the process and procedures and creates and maintains them for operational efficiency.
- Plans, organizes, designs, and produces material in a user-friendly and easy to understand format following the company documentation standards and/or adult learning principles.
- Writing API/SDK documentation for developers including reference documentation and developer guides. The documentation must be accurate and must clearly convey complex processes.
- Review documentation written by API designers, architects, developers, and product managers and recommend improvements and improve them to prepare the documents for publication.
- Be comfortable developing documentation in various mediums, including workflows, process schematics, architectural diagrams, instructional videos, developer consoles to make integration easier.
- Support the developer engagement and go-to-market teams in responding to developers queries and creating documents which answer questions asked by our customers. These documents can be in the form of web pages, API documentation or whatever else is relevant.
- Collate feedback gathered from customers to feedback to our design and development team’s product increments that can be included in future versions of our products.

**Who you are**
- Minimum 2 years of experience of technical writing or designing learning material.
- You may have previously developed software products either as a developer
- You have strong knowledge of APIs and modern web technologies
- You have experience with markdown, git, REST APIs, JavaScript, HTML, Swagger/OAS
- You have excellent technical writing skills for customer facing documentation
- You have excellent self-organizing skills
- Experience in assessing requirements to determine documentation needs
- You have an appetite to learn, challenge and be proactive

**What we offer**

This workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. This company is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

**Job Type**: Permanent

**Salary**: £55,000.00-£60,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company car
- Company events
- Company pension
- Flexitime
- On-site parking
- Wellness programmes
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have the Right to work for any employer in the UK?
- Do you live within commutable distance to Aldershot, UK?
- Do you have 2 years of experience of technical writing or designing learning material?
- Do you have strong knowledge of APIs and modern web technologies?
- Do you have experience with markdown, git, REST APIs, JavaScript, HTML, Swagger/OAS?
- Do you have experience in assessing requirements to determine documentation needs?
- Please state your notice period.
- Please state your desired salary for this position.