Customer Service Consultant
1 week ago
AMS are currently recruiting dedicated and enthusiastic **Customer Service Consultants** to join our well-known financial client, based in **Alderley Park**
- **Start Date**: 14th October 2024
- **Contract**:6 months with potential extension or permanent opportunity
- **Pay rate**: £13.80 per hour
- **Full time hours**: 37.5 hours per week, Monday - Friday, shifts between 8am - 6pm
- 12 weeks paid training
- Opportunity to work on a hybrid basis once fully trained up, based on performance
The role holder will be providing a **quality and bespoke customer service** experience to all customers and financial advisers. Our customers and Financial advisers have high expectations of us as a business, to support their financial needs and their future planning.
**These are our expectations of you**:
- We aspire to provide industry leading levels of customer service, motivating our customers to not only give us positive feedback, but recommend the service we provide. To help us achieve this you will need high levels of commitment, **strong customer empathy** and a desire to help all customers, no matter how challenging the request.
- We use a range of IT systems to support our clients. Although we’ll help you learn how to use these systems, **a working knowledge of Microsoft Office, including Word and Excel, is required.**:
- You will be the face or voice of our brand and a very high level of professionalism is expected at all times. **Excellent verbal and numeracy skills are essential**, as is being able to communicate in a confident, professional and sincere manner.
- Identify customer complaints and take ownership of the complaints that can be resolved immediately in accordance with the complaint handling procedure
**Our client will only accept workers operating via a PAYE engagement model.**
**Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.**
Pay: £13.80 per hour
Expected hours: 37.5 per week
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Macclesfield
Expected start date: 14/10/2024
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