Operations Executive

5 days ago

Newport Pagnell, United Kingdom Caroo Full time

Working within our Operations department, you will support the wider team with the ongoing management and development of our market leading rewards and perks catalogues.

You will pride yourself on delivering best in class customer service, working closely with both clients and internal teams including Client Success, Technology, Creative and Finance across a variety of exciting projects. In addition, you will work closely with our supply partners to ensure that we are exceeding client expectation at every touchpoint.

You’ll be a self-starter, who’s able to work under pressure, multi-task with ease and communicate clearly across a variety of channels. You will require a good working knowledge of MS Office, particularly Excel.

This role would suit an ambitious graduate or experienced administrator looking to take the next step in their career with an exciting business that is growing rapidly and will give you the chance to do the same.

**What you’ll get**:

- £20-25k pro-rata depending on hours
- Hybrid and flexible working options 20-40 hours per week
- Benefits package including pension and retail discounts
- Health and wellness benefits, perks and more
- 25 days holiday increasing with length of service up to 30 days; plus bank holidays
- Internal reward and recognition programme
- Options to join our Vitality private healthcare programme after 6 months
- Ownership and tons of opportunity to make an impact
- A fast paced and friendly culture
- Become a member of a truly fantastic team of Incentivesmarties

Role Requirements and Responsibilities

**Core Responsibilities**:

- First point of contact for customer service queries
- Sourcing new and interesting rewards and perks
- General reward catalogue administration
- Operations support for Customer Success and Creative teams
- Support with creation and delivery of project plans
- Creating engaging reward promotions
- Shipping rewards and placing supplier orders
- Dealing with bespoke reward requests
- Supporting with Finance tasks
- Maintaining process guides and other relevant documentation

**Personal skills required**:

- Strong and accurate communication skills (both written and verbal)
- Able to work with data and provide insight as appropriate
- Exceptional attention to detail
- Excellent organisational and problem-solving skills, with the ability to multi-task
- Goal focused, able to work under pressure and to set SLAs
- A positive, pro-active attitude
- A willingness to learn and develop
- Good level of commercial awareness
- A team player, who goes out of their way to support their peers

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newport Pagnell, MK16 0FJ: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Newport Pagnell, MK16 0FJ

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