Call Handler

Purpose of Role:

The successful candidate will assist the Response Maintenance Team with the day-to-day administration duties in a fast-paced environment. The role requires teamwork, good communication skills to ensure the team has adequate support and to assist in managing targets and workflows in a professional and efficient manner.

Main Duties & Responsibilities:

• Manage email & telephone enquires both internal & from the public.
• Provide a professional level of customer service, telephone support for customer enquiries while always maintaining an efficient and pleasant manner.
• Look after and maintain your own specific contract effectively, meet deadlines, ensure tenants, management and contractors are kept up to date.
• Scheduling appointments, meetings, ensuring diaries are kept up to date.
• Maintaining accurate records.
• Provide support to the wider response maintenance team.

No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this job.

Knowledge, skills, and experience required:

Essential

• Previous administrative experience desirable, (not essential as full training will be given).
• Be able to demonstrate reliability, flexibility, and adaptability.
• Ability to work on own initiative, work accurately under pressure,
• Excellent computer knowledge including MS Office
• Strong planning & communication skills.
• The ability to work on your own and as part of a team.

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person