Senior Data Analyst

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.
Here at TrustedHousesitters, we're on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We've got big plans on becoming the world's most-loved travel solution for pet people. We've built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.
We've already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.
But we're only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world's most-loved travel solution for pet people.
At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we'll get there is with the right people in the right roles.
The right people in the right roles will shape our future. So, here's the big question: Could that be you?
We're looking for a Senior Data Analyst who thrives on turning complex data into clear, actionable insights. You'll be deeply hands-on, while also acting as a key collaborator between product, engineering, finance and other stakeholders across the business.
You'll play a central role in shaping how we understand and grow member lifetime value, supporting product squads with hands-on analysis and enabling stakeholders across the business to use data more effectively. You'll be comfortable challenging assumptions, uncovering the 'why' behind user behaviours, and translating member problems into opportunities that drive both business growth and a better platform experience.
This is a unique opportunity to work across the full member experience, from activation and retention to long-term success. You'll have the scope to explore and support projects across the full user journey, directly influencing how we build a stronger, more valuable platform for our members.
The role is ideal for someone with strong technical skills in SQL, experimentation, and customer metrics (retention, churn, member success, LTV), who's comfortable working cross-functionally and influencing decision-making.
You'll take independent ownership of multiple complex projects, driving them end-to-end - from data capture through to insight and recommendations. You'll balance near-term delivery with forward planning, ensuring your work aligns with and influences priorities across squads and the wider business.
What you'll be doing Member insights

• Proactively generate insights on retention, churn, member success and lifetime value, exploring patterns and identifying opportunities to improve the member journey.
• Translate opportunities insights into clear, actionable recommendations that influence decisions and drive measurable growth across the business.
• Evaluate requests and opportunities across squads and stakeholders, prioritising work that has the greatest strategic impact for the business and our members.

Technical ownership:

• Support the end-to-end implementation of new features by translating product and engineering requirements into accurate data capture and clear measurement of impact.
• Work hands-on with SQL, dbt and other tools to extract, model and validate data across the platform.

Experimentation & testing

• Be the trusted subject matter expert in experimentation, support the establishment of best-practice standards and guiding cross-squad testing strategies.
• Ensure all experiments are statistically robust, unbiased, and deliver actionable insights that drive business decisions.
• Mentor and enable others to design, run, and interpret tests independently, building experimentation capability and raising the overall standard of testing across the business.

Dashboards & reporting:

• Develop scalable reporting and automation that improves processes, reduces manual effort, and makes insights readily accessible across squads and the wider business.
• Translate complex data into clear visualisations and narratives that explain what the numbers really mean, and present insights in a way that persuades and guides decision-making.

Cross-functional collaboration:

• Act as the analytical partner for product managers, engineers and other stakeholders, helping teams make data-driven decisions and influencing how priorities are shaped.
• Challenge assumptions and provide objective, evidence-based guidance in a way that reassures and influences stakeholders, becoming a trusted voice of reason in driving the right decisions.

Mentorship & enablement:

• Support and upskill other analysts and stakeholders across the business, sharing best practices in SQL, experimentation and data storytelling.
• Empower teams to better understand and use data independently, fostering a culture of curiosity and evidence-driven action.

What we're looking for

• Proven experience in product, member, or customer analytics, ideally in subscription, marketplace, SaaS, or platform businesses.
• Advanced SQL skills; experience with data transformation and modeling tools such as dbt is a plus.
• Advanced understanding of statistics and experimentation, including hypothesis design, A/B testing, statistical significance, and regression techniques, with proven experience applying these methods to drive product decisions.
• Experience with visualisation and BI tools (Looker, Mode, Tableau, or similar).
• Experience with event tracking tools and customer data platforms (Segment, Amplitude, Mixpanel or similar).
• Excellent communication and data storytelling skills. Ability to translate complex analyses into clear, actionable insights for different audiences.
• Solid understanding of product lifecycles and customer metrics (retention, churn, lifetime value, sentiment).
• Proactive and curious mindset, able to challenge assumptions, ask the right questions, and identify opportunities.
• Ability to work autonomously, balancing delivery with longer-term thinking.

Nice to have

• Experience with Python or R for modelling, advanced analytics, or automation.
• Familiarity with cloud data platforms (e.g., Snowflake, BigQuery, Redshift).
• Experience working in a scale up business, or in a fast-moving, high-growth environment.

£60,000 - £65,000 a year Benefits
In addition to a competitive salary and bonus, we offer a range of benefits, including:
Fully remote work Generous equity options Discretionary 10% annual bonus scheme 25 days holiday annually plus bank holidays and Christmas to New Year closure Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you X5 premium memberships for your friends and family each year Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to £500 per year towards travel costs £200 annually towards home office equipment Access to Spaces (co-working) Locations across the globe Monthly working from home stipend Macbook Find a rescue pet to join your family and we'll cover the adoption fees, as well as paternity to help any pet settle into their new home. We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year We can cover costs of personal development resources, and have a regular time set aside for personal development Bupa Health Insurance and Dental Insurance plan SimplyHealth Healthcare Cash plan Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve Weekly virtual yoga sessions Brighton Bikeshare Recruitment Referral Bonus If you're ready to join us on our mission to become the most loved pet travel solution, we'd love to hear from you
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).
At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we're committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.
Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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