Multi Site Housekeeping Supervisor

6 days ago


Cromwell Road London South West London SW ES, United Kingdom Doubletree Full time £25,000 - £40,000 per year

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you will assist the Head Housekeeper in supervising all aspects of housekeeping function – ensuring high standards are maintained.

Your day-to-day

People

  • Supervise day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and coordination with other department heads
  • May assist with deep cleaning projects and assist housekeeping staff during high-volume periods

Financial

  • Maintain proper inventory levels, managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).

Guest Experience

  • Check public areas, guest rooms/suites, equipment, and linens are clean and in good repair advise team members of areas of improvements
  • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
  • Handle complaints and special requests to achieve complete guest satisfaction
  • Comply with special needs and requests of the guests, VIPs and repeat visitors

Responsible Business

  • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (for example: container recycling and cleaning agents)
  • May maintain procedures for the security of lost and found items
  • Perform other duties as assigned.

What we need from you

  • Minimum one year of housekeeping supervisory experience
  • Must speak fluent English.
  • Other languages are advantageous.
  • Hands on and flexible 

Why you should apply

  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Voluntary Medi-cash Scheme
  • Employee & Friends/Family discounted rates at Heeton-operated hotels
  • Life Assurance, Income Protection and Employee Assistance schemes
  • Referral scheme
  • Heeton is an expanding company which offers excellent career opportunities.
  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process



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