Financial Crime Operations Manager

4 days ago

London, Greater London, United Kingdom LemFi Full time €80,000 - €120,000 per year

About Our Company
LemFi (YC S21, Series B) is revolutionizing cross-border financial services for immigrants through its multi-currency platform, processing over $1 billion in monthly transactions. We provide instant remittances, foreign exchange services, and multi-currency accounts, all in one seamless experience.

With 300+ employees across 15+ countries, we've secured our Series B funding from top investors like Highland Europe, Left Lane Capital, and Y Combinator.

Our vision: To build the first full-stack financial services hub for the world's immigrant population.

Who You Are
You thrive in a fast-paced, data-driven environment. You have experience leading financial crime operations teams and understand how to balance fraud prevention, customer experience, and regulatory safety. You are skilled at improving workflows, guiding investigations, and collaborating across Product and Compliance teams to drive both speed and integrity.

Job Summary
We're looking for a Financial Crime Operations Manager to take LemFi's Financial Crime function to the next level. In this role, you'll own the operational engine behind our investigations and unblock processes — driving speed, accuracy, and world-class customer protections. Your mission: improve Time-to-Unblock while keeping our controls rock-solid.

You'll lead a talented team of analysts, partner closely with Product and Compliance, and play a central role in shaping how we fight financial crime at scale across multiple markets.

If you love solving complex problems, improving systems, and building high-performing teams, this role is for you.

Responsibilities Are As Follows

  • Lead and develop the Financial Crime Operations team handling investigations and unblocks.
  • Own and track key KPIs, including Time-to-Unblock, investigation turnaround time, and QA accuracy.
  • Manage operational queues, routing, and prioritization to ensure efficient execution.
  • Maintain and enhance workflows, SOPs, and quality assurance processes.
  • Partner with Product on rule refinement, fraud-detection improvements, and unblock experiments.
  • Collaborate with Compliance and the MLRO on escalations, SARs, and regulatory reporting.
  • Provide data-driven insights on false positives, alert quality, and investigation trends.
  • Identify and address process inefficiencies using data and maintain dashboards for volumes, unblock times, QA scores, and SLAs.
  • Implement operational improvements through the change-control framework.
  • Manage communication with banking partners and law enforcement, ensuring timely, high-quality responses within SLAs.
  • Support audits and assist Compliance with regulatory reporting.

Requirements

  • At least 5 years of experience in AML or Fraud operations, including 2 years in a leadership role.
  • Strong understanding of AML and Fraud frameworks ideally in UK, US, and Canada.
  • Proven experience managing investigations, alerts, and escalations in a financial institution or fintech.
  • Excellent analytical skills with proficiency in Microsoft Excel or other analysis tools.
  • Strong communication and leadership skills with experience managing high-volume operations.
  • Ability to collaborate effectively with Product and Compliance teams.
  • Experience in fintech or payments companies.

Desirables

  • Knowledge of AML/CFT regulations in Africa, Asia, and Europe.
  • Experience implementing change-control or alert management systems.
  • CAMS certification or equivalent.

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