Team Leader

Pay: Up to £40,000.00 per year depending on experience.

Job Description:

Job Title: Team Leader

Hours: 37.5 hours Monday to Friday

Salary: Up to £40,000 p/a depending on experience.

Department: Operations

Location: South Manchester *Once a probationary period has been passed and performance requirements continue to be achieved, if preferred, there is an opportunity to work a hybrid role so remote and a proportion office based*

About Foresight:

Foresight Clinical Services Ltd (FCS) was established in 2007 and has continued to grow and develop into a leading provider of medical and psychosocial experts throughout the UK.

Foresight Clinical Services are an industry-leading nationwide provider of expert witness services. Dedicated to helping legal professionals put forward strong, expertly underpinned courtroom cases, our team are here to provide expert witnesses in the full breadth of legal cases. Supporting defence solicitors, prosecution solicitors, family solicitors, local authorities, barristers and private clients.

The Role:

An exciting new opportunity has arisen within the Team at Foresight. Reporting to the General Manager, the successful candidate will be responsible for overseeing and supporting our Administration and Expert Liaison teams. Your primary responsibility will be to ensure the efficient running of processes while maintaining the highest standards of quality and productivity. You will lead a team of skilled operators, fostering a culture of collaboration, continuous improvement and employee development.

As the Team Leader you will be a crucial part of the business which means you must be highly organised and operationally efficient. You must also possess strong MS Office skills, excellent communication skills and be a team player.

As a successful candidate, you will have a great opportunity to join a well- established Company that can offer excellent career development opportunities. You will have the opportunity to work part of the week remotely once you have successfully passed the three-month probationary period.

Key Responsibilities:

• To set, monitor and maintain efficiency and quality targets for the team driving performance through clear objective setting.
• To efficiently manage the workload of the team of 6 – 8 staff against the priorities each day.
• Develop and implement strategies to enhance overall operational efficiency and effectiveness.
• Monitor and maintain service levels to ensure compliance and identify areas for improvement.
• Continuous updating of the policies and procedures for the team
• Performance management and identifying individual training requirements and implementation and delivery of training plans
• To conduct regular meetings with staff to discuss performance and provide feedback, managing any performance issues. Managing disciplinary processes with staff where required.
• Ensure effective selection, management and recruitment of Expert panel through robust supplier management
• Take ownership for resolving day-to-day team issues
• Ensure correct forecasting for staffing requirements
• Monitor and analyse data related to operational performance, customer satisfaction, and employee productivity
• Handle escalations from customers, providing timely and effective resolutions to ensure customer satisfaction
• Develop and implement strategies to enhance customer service experience
• Stay updated with industry trends, regulations, and best practices in medical reporting to provide guidance and ensure compliance
• Foster a positive and motivating work environment, encouraging teamwork, collaboration, and employee development

Personal Specification:

• Excellent organisational skills

• Excellent communication and presentation skills

• Problem solving/ quick to adapt to change

• Customer focused approach

• Good standard of computer literacy

• Familiarity with a variety of software applications

• Ability to motivate staff to achieve excellent service and service levels.

• A proven track record of supervisory/managerial role is desirable.

In addition to these skills the candidate will require the following:

• English and Maths to G.C.S.E standard Grade C or equivalent

• Prioritisation skills

• Delivery focused, ability to deliver

• Ability to work under pressure in a dynamic environment to address business needs

• Computer literate

Package & Benefits:

· Up to £40,000.00 per year depending on experience.

• 37.5 Hours Mon - Fri
• Company Stakeholder Pension
• 20 days annual leave plus bank holiday[MS1] s increasing with length of service to maximum of 25.
• Health care scheme after a qualifying period

Job Types: Full-time, Permanent

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Manchester M22 9AF

Job Type: Full-time

Pay: Up to £40,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Private medical insurance

Work Location: In person