Senior Technical Support Officer

Senior Technical Support Officer - Radio - £44,487 - £47,700

About the Role

We are seeking a highly skilled and motivated Senior Technical Support Officer with specialist expertise in radio devices to join our IT Directorate. This is a key technical role providing expert support, development, and analysis across our radio infrastructure and associated technologies.

You'll be part of a dynamic team responsible for the design, installation, configuration, and ongoing support of IT services and devices, ensuring they meet agreed performance and ITIL standards. Your work will directly contribute to the stability, availability, and security of our critical communications systems.

Key Responsibilities

• Provide technical support and development for radio devices and infrastructure
• Install, configure, and maintain radio systems to agreed standards
• Diagnose and resolve faults, implement upgrades and patches
• Monitor performance and proactively prevent service issues
• Contribute to the development of technical standards and documentation
• Liaise with third-party suppliers and provide expert guidance
• Support technical projects and deliver solutions aligned with strategic goals
• Share knowledge and create documentation for re-use across the IT Directorate
• Stay up to date with emerging technologies and industry best practices
• Recommend and implement service improvements and risk mitigation strategies

What We're Looking For

• Proven experience in supporting and developing radio communication systems
• Strong technical knowledge of IT infrastructure and device management
• Familiarity with ITIL processes and service delivery standards
• Excellent problem-solving and analytical skills
• Ability to work collaboratively across teams and manage performance outcomes
• Strong communication and consultation skills
• Commitment to continuous improvement and innovation

Why Join Us?

• Be part of a forward-thinking IT Directorate supporting vital police technologies
• Work in a collaborative and inclusive environment
• Access to professional development and training opportunities
• Competitive salary and benefits package
• Make a meaningful impact through technology

Work location:

Working at Police Headquarters, Portishead with occasional travel to other police sites (you will have access to company vehicles).

Driving licence: There will be occasions when you are required to travel around the force area therefore the successful person will need to hold a full UK driving licence.

Please note that following a successful probation period, this post has a potential on call requirement for which appropriate allowances will be paid.

Additional Information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:

To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK – ideally this means that you would have been resident in the UK for the last 5 years.

The base salary for this role is £41,487 - £44,700, you will also receive a market factors uplift of up to £3,000 (depending on experience)

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Find out more about our benefits and culture

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Important information before you commence an application (for external applicants)

You will require the following detail to complete this application form:

• National Insurance Number
• Identification Detail e.g. passport
• Address information including proof
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Important information before you commence an application- for ALL applicants

The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.

If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.