Customer Project Manager

This hybrid role offers a great balance of home and office working. You'll join your colleagues in one of our offices on an adhoc basis.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people

Joining us as a Customer Project Manager

Join us in a client-facing role where you'll lead exciting projects, connect with customers, and shape seamless experiences through onboarding, integration, and innovative solutions,

You'll receive a competitive salary, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Lead end-to-end project delivery including customer onboarding, API/system integration, network deployment, and service transition
• Develop and manage project plans aligned with Agile and Waterfall methodologies, ensuring compliance with IT, network, and billing standards
• Own fibre network interconnect project delivery with the customer, including all scheduling and reporting
• Collaborate with internal teams and external stakeholders to ensure successful delivery, release management, and continuous improvement

What you'll bring to the role

This role requires a confident and experienced project manager with strong technical understanding, stakeholder engagement skills, and the ability to deliver complex customer-facing projects.

You'll also have:

• Prince2 Practitioner qualification or work experience applying Agile and Waterfall methodologies in commercial environments
• Proven track record in telecom project delivery, system integration APIs, portals, and service design implementation
• Strong stakeholder management, risk and issue management, and ability to manage complex migration strategies
• Telecoms industry experience with B2B/B2B2C clients, familiarity with billing systems, and consultancy mindset for problem-solving

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we're a Disability Confident Leader. Working together with our Employee Communities, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help