Fleet Controller

Europcar is looking for a Fleet Controller

Would you like to be part of the Europcar team?  We are looking for a Fleet Administrator to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it's vital it's done efficiently and professionally.

You'll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You'll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

What we can offer you:

• Competitive Basic Salary 

• Starting on 6 weeks holiday (including bank holidays), increasing with length of service

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Pension and a life insurance scheme 

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests 

• Confidential legal and support service through BUPA

• Career progression and development 

*forms part of current non contractual benefit offering

Main duties:

• Provide a high quality rental administration service to meet station needs.

• Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles

• Handle telephone enquiries in a polite and professional manner.

• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.

• Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required

• Ability to work as part of a small team.

• Communicate clearly, verbally and in writing.

• A positive attitude and professional appearance.

• Enthusiastic, can respond positively to objections.

• Manages time effectively and completes tasks required.

• Ability to prioritise and remain organised when working under pressure.

• Attention to detail.

• Ability to work to procedures and follow instruction.

• Flexibility to working hours in line with business needs.

If you believe you have what it takes to become a successful Fleet Controller within Europcar, then please apply today

Agencies - Please do not send any speculative candidates or CVs in response to this advert.  The Company will not accept any terms and conditions based on speculative applications being sent.  

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-