Configuration Engineer L3

We are actively building diverse teams and welcome applications from everyone.

Role: Configuration Engineer L3

Location: Birmingham - James House (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £ plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 06:00 to 14:00 (30 Minutes break) Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To ensure that the configuration orders are processed according to the agreed industrial standards and in accordance with the customers instructions.

Key responsibilities:

• Aligned to all Configuration service production areas and break/fix imaging services.
• Responsible to Quality Assure (QA) own work.
• Carry out shift supervision as and when required.
• Carry out required operational processes.
• Preferably a Health and Safety representative of the department. This is inclusive of being trained internally for the following; Emergency First Aid at Work, On Site Fire Marshall and Spillages however, this is not mandatory.
• Mentor new starters within the department and assist with training.
• To test and configure a variety of products, to the customer's specific requirements when expressed, within the agreed group timescales.
• To test and configure a variety of products to the manufacturers written instructions, ensuring satisfactory operation.
• Assisting others pro-actively or upon request to ensure service levels and efficiency is maintained.
• To escalate to Supervisor/Management any non-conformances within the agreed timescales.
• To capture all required build data and status updates, onto the relevant business system that supports that service.
• To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy.
• To Maintain working area and ensure that all company property is handled with care.
• Ability to handle equipment of varying weights and sizes, in line with manual handling guidelines and training provided.
• Working to Key Performance Indicator's (KPI's) varying dependant on configuration, order type and weight of items.
• To assist the Configuration Manager in the daily running of the Commissioning Complex, through the above and any other duties as necessary.
• Trained to the relevant level to support configuration of server technology.
• To adhere to the Configuration Centres ISO accreditations standards that supports this job role function.

Skills and experience:

• BTEC/NVQ in PC/Information Technology Or equivalent qualification.
• CompTIA A+ or demonstratable ability /experience in handling IT equipment in a similar role / capacity
• Strong analytical and problem-solving skills with attention to detail.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work effectively in a team environment.
• Ability to adapt to changing technologies and learn new systems quickly.
• Experience with server upgrades/configuration.
• Ability to follow documented procedures with precision and process in a timely manner.
• Must be able to obtain the Security Clearance required in order to meet the operational requirements of the role

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

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