Visitor Experience Officer

1 week ago

Canterbury CT EH, United Kingdom Canterbury Cathedral Full time £20,000 - £35,000 per year

About Canterbury Cathedral

Canterbury Cathedral is the cathedral of the archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.

Are you passionate about delivering exceptional customer service in a unique and historic setting? Canterbury Cathedral is looking for enthusiastic and welcoming individuals to join our Visitor Experience team.

As a Visitor Experience Officer, you'll be the face of the Cathedral - ensuring every visitor, pilgrim, worshipper, and group receives a warm welcome and a memorable experience. From greeting guests and selling tickets to offering information and supporting retail operations, your role will be vital in creating a seamless and inspiring visit.

The Role as a Visitor Experience Officer

  • Provide a friendly, informative, and inclusive welcome to all visitors.
  • Support ticketing, admissions, and retail sales using our ePOS system.
  • Encourage donations and promote Gift Aid, guidebooks, and media guides.
  • Assist with events, education workshops, and group visits.
  • Ensure the Cathedral remains a safe, clean, and welcoming environment.
  • Work across multiple areas including the Visitor Centre, Cathedral floor, shops, and media desk.

Please note we are recruiting 2part-time roles, working the following weekly shifts:

Saturday & Sunday12.5 hours

Saturday, Sunday & Monday 19 hours

What We're Looking For

  • A genuine passion for people and heritage.
  • Excellent communication and customer service skills.
  • Calm, mature, and professional under pressure.
  • Comfortable working independently and as part of a team.
  • Experience in a customer-facing role

Please see the job description for full details of this opportunity.

Closing date for applications is Wednesday 19th November 2025

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment

Our recruiting Approach

As applications are received, interviews may take place prior to the advertised closing date.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We welcome applications from underrepresented groups.

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