Credit Collection Specialist

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world

The opportunity has arisen for an experienced and competent full-time Credit Collection Specialist to join Danica and the team in our Bracknell UK Head Office (please note this role is 100% on-site).

The role involves managing your own complex ledger, chasing payments, maintaining up-to-date CRM information and maintaining strong customer relations. SAP experience highly is desirable, it is not an essential pre-requisite if you are curious, systems savvy and experienced with ERP systems.

We work with a wide variety of customer and industry types, alongside offering a variety of payment and leasing options. The complexity of this alongside working on a segment specific ledger would suit a candidate with very high attention to detail, strong relationship building, strong investigative/problem solving skills and a resilient, positive attitude. You will be pro-active and have a structured and methodical approach to payment/overdue recovery. Experience with Excel and an affinity for reporting, alongside an 'account management' approach will complete the profile. 

If credit control is in your DNA and you enjoy working in a close, passionate team, look no further

• Achieve overdue recovery targets through a pro-active, structured and methodical approach
• Contact business customers/clients by phone, email, or mail regarding their accounts and being responsible for ensuring the collection of past due accounts
• Proactively manage customer accounts to ensure timely collection of past due balances
• Ensure barriers to payment are quickly identified and mediated
• Develop and maintain a successful partnership with customers, sales and other office teams
• Manage stopped accounts up to litigation
• Maintain accurate credit files and collection files
• Reconciliation and resolution of complex accounts
• Build and maintain strong relationships with the sales force and leasing/credit partners
• Maintain constant up-to-date CRM information
• Identify and action continuous improvement

You will have:

• Strong Excel and reporting skills
• Organised with strong attention to detail, strong analytical skills required
• Exceptional communication skills with the ability to build and maintain trusted relationships
• Knowledge of CRM management, previous experience with Salesforce is a plus
• Knowledge of ERP systems and database functionalities – SAP is highly desirable
• Knowledge and management of financial solutions
• Credit management and credit collection techniques
• Financial and economic skills and expertise
• Long-term customer relationship management skills
• A passion for sports, fitness and wellness

• Competitive salary
• Annual bonus scheme
• High-end and up-to-date tools to do the job well
• On-site premium showroom (also the staff gym)
• 25 days annual leave (increasing further with long service) plus UK Bank Holidays
• Free parking
• Free premium Italian coffee
• Pension and Life Assurance scheme
• Private Medical Insurance
• Corporate Wellness Programme and wellness benefits
• Retailer discounts portal and partner benefits
• Employee Assistance Programme
• Product employee purchase scheme
• Comprehensive induction programme
• Promoting from within is our first priority
• Amazing people

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true